Experience

McKenna Townsend

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Senior Account Manager

  • May 2021 - Present

  - Manage client relationships through effective communication, problem solving and responding to requests - Take client communication briefs to produce compelling pieces of work across social media including paid for advertising, communication strategies, PR, and marketing - Ensure that project deadlines and budgets are met and communicate and seek approval of any changes to these - Maintain accurate records of meetings, actions, and next steps - Regular reports are produced for clients including KPIs and recommendations Show less



Go South Coast Ltd

• United Kingdom
• Truck Transportation
• 100 - 200 Employee

• Marketing Executive

  • Jan 2019 - May 2021

  - Created awareness of and developed the brand by communicating with target audiences - Assisted with marketing plans, advertising, direct marketing, and campaigns - Worked closely with the in-house design team to create marketing materials such as timetables booklets, leaflets and various images for website and email marketing platforms - Responsible for some social media channels (e.g. Twitter, Facebook and Instagram) and email campaigns to enhance audience engagement - Liaised with third parties such as printers and various suppliers for marketing projects Show less



Grand Harbour Hotel

• Southampton, United Kingdom

• Sales and Marketing Coordinator

  • Aug 2017 - Dec 2018

  - To monitor and manage marketing budgets - To assist in the development and growth of the company’s social media marketing - Creating posters and other art work for certain offers and/or products - Liaising with external suppliers for marketing collateral - To ensure the company’s website and any third party website information is up to date - Writing content for third party magazines and articles - To work closely with the team to create offers for the hotel and then promote these effectively as appropriate Show less



Kingsley Healthcare Group

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Events and Marketing Coordinator

  • Mar 2017 - Aug 2017

  - To create, design, develop and implement monthly events for all three homes in the South with assistance of the activities coordinators - To market and promote the events and the home itself to encourage high attendance from the public - To liaise on a daily basis with well known suppliers - Building and maintaining community relationships - To assist the head office marketing team in coordinating and integrating various marketing and communication activities - To write, maintain, and update newsletters on a monthly basis Show less



Rhinefield House Hotel

• Wedding and Events Co-Ordinator

  • Jun 2016 - Mar 2017

  - Liaising with brides, grooms & their families about their requirements, thoughts, ideas and helping plan the day they envision - Booking in corporate events, private dining and group reservations - Marketing and social media Management - Sourcing suppliers, maintaining relationships and building a firm framework - Planning and organising wedding fayres - Assisting with organising and running Events within the hotel - Crisis management - Liaising with brides, grooms & their families about their requirements, thoughts, ideas and helping plan the day they envision - Booking in corporate events, private dining and group reservations - Marketing and social media Management - Sourcing suppliers, maintaining relationships and building a firm framework - Planning and organising wedding fayres - Assisting with organising and running Events within the hotel - Crisis management



Premier Inn

• Hospitality
• 700 & Above Employee

• Team Member

  • Nov 2012 - Jun 2016

  - Responsible for providing a friendly welcome - High-quality service over the phone to guests arriving at the hotel - Constantly portraying a highly professional image of the hotel - Paying particular attention to guest satisfaction and efficiency - Assisted in the fundraising events for the companies’ charity Great Ormond Street Hospital - Responsible for providing a friendly welcome - High-quality service over the phone to guests arriving at the hotel - Constantly portraying a highly professional image of the hotel - Paying particular attention to guest satisfaction and efficiency - Assisted in the fundraising events for the companies’ charity Great Ormond Street Hospital



Marwell Wildlife

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Event Assistant

  • Oct 2015 - Feb 2016

  - Assisted in coordinating the events that are held - Working with conferences, halloween activities, weddings and their biggest event ‘Christmas at Marwell’ - Assisted in sourcing suppliers for the variety of events - Being at each event on the day to deliver a smooth and organised event - Assisted in coordinating the events that are held - Working with conferences, halloween activities, weddings and their biggest event ‘Christmas at Marwell’ - Assisted in sourcing suppliers for the variety of events - Being at each event on the day to deliver a smooth and organised event



Cancer Research UK (CRUK)

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Event Assistant

  • Apr 2015 - Jul 2015

  - Start/finish stage manager - Setting up and de-rigging the event course - Organising and working with volunteers - Reviewing risk assessments - Working with a number of suppliers and the event manager - Start/finish stage manager - Setting up and de-rigging the event course - Organising and working with volunteers - Reviewing risk assessments - Working with a number of suppliers and the event manager



Hoburne Ltd

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Receptionist

  • Apr 2014 - Sep 2014

  - Welcoming guests to the holiday park in a polite, friendly and helpful manner - Being a point of contact for guests should they have any queries - Customer service skills - Working in an environment with high demands and expectations - Welcoming guests to the holiday park in a polite, friendly and helpful manner - Being a point of contact for guests should they have any queries - Customer service skills - Working in an environment with high demands and expectations



Q Hotel + Spa

• Hospitality
• 1 - 100 Employee

• Bartender

  • Nov 2013 - Mar 2014

  - Professional, friendly and courteous service to all customers - Working alongside a number of numerous functions - Working with weddings, Christmas parties and company conferences - Serving large numbers of customer’s at large functions and events - Working well within a busy, often fast-paced environment - Professional, friendly and courteous service to all customers - Working alongside a number of numerous functions - Working with weddings, Christmas parties and company conferences - Serving large numbers of customer’s at large functions and events - Working well within a busy, often fast-paced environment



Work Skills UK

• Southampton, United Kingdom

• Event Assistant

  • Oct 2013 - Oct 2013

  - Responsible for the get in and get out route for large numbers of groups into the exhibition - Monitoring the amount of people that came in - Knowing the layout of where each exhibitor was - Hosting attendees into the venue. - Responsible for the get in and get out route for large numbers of groups into the exhibition - Monitoring the amount of people that came in - Knowing the layout of where each exhibitor was - Hosting attendees into the venue.



Event TryTri

• Fordingbridge

• Marshall

  • Sep 2013 - Sep 2013

  - Event capacity and protocol - Crowd management and control procedures - Traffic control - De-rigging of the event course - Event capacity and protocol - Crowd management and control procedures - Traffic control - De-rigging of the event course