Experience

Babylon

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Account Manager

  • Apr 2022 - Present

• Health Navigation Consultant

  • Aug 2021 - Apr 2022

• Customer Support Consultant

  • Mar 2021 - Aug 2021



Oakwood

• Singapore
• Hospitality
• 700 & Above Employee

• Global Accounts Management Coordinator/ Account Manager

  • Mar 2020 - Nov 2020

  During Covid-19 Hospitality was heavily affected due to the unforeseen circumstances, during this time a team of 42 was down-sized to 2 employees. I was one of the two and had to step in wearing many caps throughout the business. The role grew from just Global Accounts Management Coordinator/ Account Manager to Operations Manager/ Customer Service/ Business Development Manager/ Reporting / Corporate Sales.

• Global Accounts Management Coordinator/ Account Manager - EMEA

  • Jun 2018 - Nov 2020

  ♣ Evaluate clients EMEA housing needs♣ Serve as liaison between relocation and corporate clients, suppliers and multiple Oakwood division.♣ Respond to variety of clients request, queries and enquires ♣ Research and reserve housing solutions within e-procurement system via our internal Oakwood properties, Global Alliance partners and hotels.♣ Coordinate the development proposal presentation and marketing.♣ Prepare reporting and analytics for client reviews♣ Customer Specific and building strong relationships with our clients and providers♣ Improving safety for our clients which stay with Oakwood♣ Reporting using Siebel and Oscar♣ Leading several Projects (Bank of America/Facebook/Google/JP Morgan/Shell) Show less

• Global Accounts - EMEA

  • Jul 2017 - Jun 2018

  ♣ Communicating with the Global Account Coordinators to ensure all reservation details are correct.♣ Managing and carrying out account paperwork and system entry for assigned accounts, including move-in confirmation and paperwork and ensuring all documents are completed prior to the arrival.♣ Conducting Pre arrival calls, welcome calls, wellness calls.♣ Ensuring clear communication to all concerned when handling service management issues for accounts, including partnering with Oakwood/OCHoffices, Home Services, the EBC, Affiliate providers and customer/contact to ensure end-user and contact needs are met.♣ Liaising with accounts to ensure provider invoices received and entered where necessary on the appropriate system. Show less



Fenwick

• United Kingdom
• Retail
• 700 & Above Employee

• Supplier Accounts Manager

  • Jun 2016 - Jul 2017

  ♣ Keep a clear audit trail of any communication with the vendors regarding any exceptions.♣ Perform tasks as per the department rota including payment proposal, scanning, and post.♣ Chase, log, reconcile, sign and file supplier statements (resolution of discrepancies before the following month’s statement).♣ Regularly updating the Supplier Accounts Supervisor, and escalating any problems/issues promptly.♣ Ensuring every work flow queue we are assigned is operated on a daily basis. Show less

• Customer Accounts Coordinator

  • Feb 2016 - Jun 2016

  ♣ Utilize, review and update the client database♣ Provide support and reassurance to customers♣ Analyzing sales data♣ Responding to client enquiries and resolving any issues♣ Confirming accuracy of payments, calculations and records

• Sales Associate

  • Sep 2014 - Jun 2016



Signet Jewelers

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2014 - Jun 2016



H.Samuel

• Retail
• 200 - 300 Employee

• Sales Associate

  • Jul 2011 - Sep 2014