Experience

Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Feb 2020 - Present



TPG Telecom

• Australia
• Telecommunications
• 700 & Above Employee

• Billing Configuration Analyst

  • Sep 2015 - Feb 2020

  Working on billing configuration on Infonova R6 v7 and Kenan billing systems. Performing initial provisioning checks and tests on front end and Novus UI. Requirement gathering Solution Design Resolving billing disputes Configure customer specific pricing using new price plans and discount. Support for production issues and deployment issues Working on billing configuration on Infonova R6 v7 and Kenan billing systems. Performing initial provisioning checks and tests on front end and Novus UI. Requirement gathering Solution Design Resolving billing disputes Configure customer specific pricing using new price plans and discount. Support for production issues and deployment issues



Colt Technology Services

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Associate Manager Consulting

  • Dec 2012 - Jun 2015

  Worked in Colt’s Development, Design & Application Support teams. As part of assignment need to cater frequent requirements coming from business in the form of ITSRs. Also looks after customer issues or configuration defects in the form of ITSMs. In addition to these activities support in issues encountered by operations in their billing activities. 1. Design and create customer solutions and services to achieve business values. 2. Production Support 3. Billing and Invoicing issues 4. Kenan Front end and Billing adaptor support



Artech L.L.C.

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Senior Analyst

  • Jun 2011 - 2012

  Involved in IBM’s Catalogo Pospago configuration for Vodafone Spain’s Kenan based products and plans. Involved in IBM’s Catalogo Pospago configuration for Vodafone Spain’s Kenan based products and plans.



Optus

• Test Analyst

  • Aug 2009 - Sep 2010

  Worked with Optus as Test Analyst. Performed configuration analysis of Optus post paid plans to be launched. Worked with Optus as Test Analyst. Performed configuration analysis of Optus post paid plans to be launched.