Experience

Velindre Cancer Centre

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Clerical Officer

  • Jul 2017 - Present



GRS Care

• Swansea, United Kingdom

• Office Administrative Assistant

  • Oct 2016 - Present



phs Group

• United Kingdom
• Facilities Services
• 700 & Above Employee

• IT Service Desk Analyst

  • Aug 2012 - Oct 2015

  During my time on an IT Service Desk, I was the first point of call for the business, helping to provide technical support to the business. This was a statistics based role and required every call to be logged appropriately and dealt with in a timely fashion, meeting company SLAs. I would troubleshoot for the 1st and 2nd line teams, making sure I fixed any issues I was able to myself before escalating the issue to the relevant teams. Part of the role requires liaising with 3rd party businesses in order to raise support tickets (BT and O2). Show less



NETBOP

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Administrator

  • Feb 2011 - May 2012

  I started as a Business Administration apprentice for Netbop Technologies through the course provide ACO Ltd. I carried out a number of different tasks that fit in with the Level 3 NVQ qualification such as Word processing, letter writing, handing invoices, chasing for payment, updating the SAGE database, as well as handing queries over the telephone, filing and updating the company's holiday diary. I started as a Business Administration apprentice for Netbop Technologies through the course provide ACO Ltd. I carried out a number of different tasks that fit in with the Level 3 NVQ qualification such as Word processing, letter writing, handing invoices, chasing for payment, updating the SAGE database, as well as handing queries over the telephone, filing and updating the company's holiday diary.



TK MAXX

• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2009 - Jan 2011

  As a Sales Associate, the role required working as part of a team to ensure that the store was maintained to a high standard. I would make myself helpful and approachable for customers that required my assistance. I would work on the tills, handling money for store purchases, product returns and during my time on the Customer Service desk, I would handle customer complaints and ensure I resolved any issues brought to me. As a Sales Associate, the role required working as part of a team to ensure that the store was maintained to a high standard. I would make myself helpful and approachable for customers that required my assistance. I would work on the tills, handling money for store purchases, product returns and during my time on the Customer Service desk, I would handle customer complaints and ensure I resolved any issues brought to me.