Experience

Chesapeake Regional Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Jul 2023 - Present

  United States



Pinnacle Benefits Group

• United States
• Insurance
• 1 - 100 Employee

• Licensed Life, Health & Annuity Sales Representative

  • May 2023 - Present

  Virginia Beach, Virginia, United States Tested and obtained license to sell Life & Health Insurance as well as Annuities to private clients in Va and GA. (Independent Agent)



Moore Comfort Home Care, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Executive Office Assistant / Personal Care Assistant (PCA)

  • Jan 2023 - May 2023

  Norfolk, Virginia, United States • Manage the business office of a recently established, privately owned home health agency. Work with the President and his wife to schedule and coordinate assisted daily living (ADL) services provided by ~30 clinical staff (RNs, CNAs, LPNs, PCAs, etc.) to a current level of 20-25 homebound patients referred from a variety of sources throughout southeast Virginia. • Initiate and manage files and database information, contact insurance providers to validate coverage and arrange payments… Show more • Manage the business office of a recently established, privately owned home health agency. Work with the President and his wife to schedule and coordinate assisted daily living (ADL) services provided by ~30 clinical staff (RNs, CNAs, LPNs, PCAs, etc.) to a current level of 20-25 homebound patients referred from a variety of sources throughout southeast Virginia. • Initiate and manage files and database information, contact insurance providers to validate coverage and arrange payments, prepare and distribute all kinds of correspondence, initiate and maintain caregiver files and license records, conduct interviews of prospective staff, handle orientations of new personnel, respond to mail and telephonic inquiries, expedite ADP payroll, administer receipts, prepare deposits and reconcile bank accounts; and provide classic executive assistance to the owners. • Occasionally handle clinical assignments in the field to cover for absent staff or high-demand work periods. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Sep 2021 - Jan 2023

  • Worked a telephone circuit and connected computer kiosk from home to handle a high volume of inbound and outbound calls with AT&T cellular customers. Handled the full scope of account services functions to include: collections on delinquent accounts, upsales of products and services, account detail changes, new activations, cancellations, technical difficulties, complaints, billing questions, etc. Worked the phone for eight hours daily with half hour for lunch and breaks between calls… Show more • Worked a telephone circuit and connected computer kiosk from home to handle a high volume of inbound and outbound calls with AT&T cellular customers. Handled the full scope of account services functions to include: collections on delinquent accounts, upsales of products and services, account detail changes, new activations, cancellations, technical difficulties, complaints, billing questions, etc. Worked the phone for eight hours daily with half hour for lunch and breaks between calls. • Developed and implemented innovative strategies to sell AT&T products and services on a commission basis. • Consistently met or surpassed all performance quotas and mandated metrics throughout tenure. Show less



Life Protect 24/7

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Sales Representative

  • Mar 2021 - Sep 2021

  Norfolk, Virginia, United States • Relocated to the Tidewater area and worked six months in a large call center operation, responding to inbound calls generated by various media sources from prospective buyers seeking to acquire a medical alert service and free mobile monitoring device. • Presented details of the service and equipment, negotiated sales, addressed challenges and secured purchase contracts. • Rapidly rose to the highest sales tier, surpassing all assigned quotas. Worked six hours daily in a non-stop… Show more • Relocated to the Tidewater area and worked six months in a large call center operation, responding to inbound calls generated by various media sources from prospective buyers seeking to acquire a medical alert service and free mobile monitoring device. • Presented details of the service and equipment, negotiated sales, addressed challenges and secured purchase contracts. • Rapidly rose to the highest sales tier, surpassing all assigned quotas. Worked six hours daily in a non-stop calls environment. Show less



Kids X Pressions

• Executive Administrative Assistant / Receptionist / Lead PreK Teacher

  • Jun 2017 - Oct 2020

  Killeen, Texas, United States • Fulfilled progressive responsibilities at a free-standing learning center with 13 staff and 125-150 PreK and elementary students. • Started as a PreK Teacher, advanced to PreK Lead and ultimately served as Executive Assistant to the Owner and Director by handling the full scope of administrative duties. Demonstrated excellence in the classroom and requested by name to lead the business office team. • Reconciled daily operations expenses; billed & applied tuition payments; completed… Show more • Fulfilled progressive responsibilities at a free-standing learning center with 13 staff and 125-150 PreK and elementary students. • Started as a PreK Teacher, advanced to PreK Lead and ultimately served as Executive Assistant to the Owner and Director by handling the full scope of administrative duties. Demonstrated excellence in the classroom and requested by name to lead the business office team. • Reconciled daily operations expenses; billed & applied tuition payments; completed daily general ledger balance summaries; prepared and deposited receipts; billed Medicaid/Medicare for covered child care assistance; updated Child Care Manager and other staff on any business or account developments; processed payroll using ADP; maintained physical and data file systems; secured contractors for repairs and facilities services; procured office and schoolhouse supplies; and participated in marketing initiatives through follow up letters, phone calls and emails. • Established and promulgated guidelines for teacher performance, lesson planning and compliance with established procedures. • As a Lead Instructor, planned and implemented unique daily activities to enhance the growth and development of each student. Kept students on-task with proactive behavior modification and positive reinforcement strategies. • Developed and deepened relationships with students, family members and faculty to promote synergy and cooperation. Show less



Spherion

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative – Relief Department

  • May 2019 - Jul 2020

  Killeen, Texas, United States • Served ~14 months in a large call center operation that represented the #1 energy supplies in Texas (TXU-Energy). • Assigned to the Relief Department to assist customers who were in jeopardy of losing their electric power supply for the exclusive reason of unemployment. Handled a high volume incoming and outgoing calls. • Conducted interviews, gathered and assessed details, identified needs, confirmed unemployment status, offered options for payment, and ensured empathy towards… Show more • Served ~14 months in a large call center operation that represented the #1 energy supplies in Texas (TXU-Energy). • Assigned to the Relief Department to assist customers who were in jeopardy of losing their electric power supply for the exclusive reason of unemployment. Handled a high volume incoming and outgoing calls. • Conducted interviews, gathered and assessed details, identified needs, confirmed unemployment status, offered options for payment, and ensured empathy towards clients as a formal representative of TXU-Energy. • Successfully assisted hundreds of customers throughout the State of Texas during tenure. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate / Shift Manager

  • Jun 2017 - Sep 2019

  TX and GA • Graduated from high school and recruited to a local Walmart Superstore. Worked the Customer Service Desk at the front end of the store, assisting customers with returns, credits, damaged merchandise exchanges, money orders, lottery ticket sales, credit payments, etc. Educated customers on promotions to enhance sales and answered questions about store policies. • Provided assistance to Cashiers working any of 24 checkout stations. Provide cash and currency, reconciled cash drawer… Show more • Graduated from high school and recruited to a local Walmart Superstore. Worked the Customer Service Desk at the front end of the store, assisting customers with returns, credits, damaged merchandise exchanges, money orders, lottery ticket sales, credit payments, etc. Educated customers on promotions to enhance sales and answered questions about store policies. • Provided assistance to Cashiers working any of 24 checkout stations. Provide cash and currency, reconciled cash drawer contents and end-of-shift and cashier changeover cycles, maintained reports of transactions Show less