Program Manager

• Oct 2021 - Present

Over 18 Housing Program Manager

• Mar 2019 - Nov 2021

• Provides weekly supervision, coordination, and scheduling for the Transitional Living Program houses. • Hires, trains, develops and supervises of Program Supervisors and Case Management program staff. • Delivers on-site supervision to young people, including crisis intervention as necessary. • Collaborates with other agency programs in an effort to ensure best services for each young person. Maintain maximum capacity in each program. • Manages monthly program budgets for compliance of fund use and ensures appropriate staff allocations during each pay period. • Maintains the monthly referral, screening and placement process for the group homes. • Plans and implements All Home/Coordinated Entry in the homeless youth system. Show less

Program Director

• Apr 2017 - Mar 2019

• Provided weekly leadership to staff in the areas of property management and compliance, as well as in the area of supporting and promoting the mission of the agency and advocacy in the community. • Selected, supervised, trained, and evaluated staff in both the shelter and permanent supportive housing. • Coordinated the professional growth and development of staff, facilitated regular staff meetings, and developed a workplace which values and supports a culturally and ethnically diverse work environment. • Responded to tenant complaints and issues promptly and sought resolution at the lowest level possible. • Facilitated in the promotion of “community” within the programs by working closely with service staff. • Provided leadership and vision for how staff can best serve residents through a Housing First model. • Promoted best practices and sought opportunities for ongoing program development. • Promoted and developed monthly on-going training and support around best practices in Housing First, Harm Reduction, Grief and Loss, and other relevant topics. Also ensured attendance at all CCS/CHS mandatory trainings for site employees. • Built yearly relationships with local neighborhood and community representatives to further common goals. Show less

Program Manager III

• Oct 2017 - Apr 2018

• Monitored program capacity and ensured that program vacancies are filled through CEA.• Ensured client records are kept in accordance with agency standards. • Facilitated in identifying education gaps and scheduled team training.• Directed project personnel, mindfully watched cost and scheduled requirements, and ensured contract compliance.• Provided leadership and introduced innovative approaches to enhance performance, efficiency and customer satisfaction.• Met with client leadership daily to discuss project direction, overall health, costs, risks, and developed initiatives.• Developed performance and financial analysis reports, which showed the effectiveness of meeting the project commitments.• Managed and scheduled all personnel training and built staff development plans that promoted increased responsibility and growth. Show less

Case Management Specialist

• Apr 2017 - Oct 2017

• Facilitated weekly contact and appointments for community resources, financial assistance, medical care and other social services as needed.• Maintained a monthly client record that documents progress towards self-sufficiency.• Collaborated with management staff weekly to support housing rules and responsibilities for the residents. • Attended meetings, trainings and program related activities as required.

Accounting Specialist / Resident Support Specialist

• Aug 2013 - Dec 2016

• Initiated the day to day financial operations of the agency including but not limited to payroll processing, AR/AP, month and year end financial reports as well as quarterly reports for L&I, rent processing and collection, bank deposits, and committee member for annual and semiannual fundraisers. • Maintained required records and generating reports for funding contracts such as HUD, HSD and various other grants and contracts. • Influenced residents in preparing for required annual inspections with housing subsidy providers and Liaised with maintenance staff to ensure all units and common areas were in proper working operating order. • Determined program eligibility by facilitating the application process with DSHS and Seattle Housing Authority. • Conducted monthly housing inspections, issued lease violation notices and or non-payment of rent notices. Facilitated eviction proceedings as needed • Contacted vendors and solicited bids for contracted projects Show less