Nikin Malayath

Hotel Manager at Ginger Hotels
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Contact Information
us****@****om
(386) 825-5501
Location
Kochi, Kerala, India, IN
Languages
  • English -
  • Hindi -
  • Tamil -
  • Malayalam -

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Credentials

  • CRM
    CMS College of science

Experience

  • Ginger Hotels
    • India
    • Hospitality
    • 400 - 500 Employee
    • Hotel Manager
      • Dec 2014 - Present

      COMPETENCIES  Administration  Business development  Credit Management  Public Relations  Infrastructure and projects CAREER HIGHLIGHTS I have extensive work experience in key functional areas in some of the leading hotels in India; Overseeing operations of Front Office, Food and Beverage, Housekeeping, Maintenance, Sales & Marketing etc.  Planning and execution of innovative strategies at the Unit and Organisation level.  Ensuring team members have an up-to-date knowledge of the product.  Maintaining good communication and work relationships in all hotel areas.  Ensuring ongoing training with innovative tools and methodology to achieve highest levels of service and exceed Guest satisfaction.  Ensuring communication meetings are conducted and post- meeting minutes generated and follow up for timely closure.  Contributing to succession planning within the hotel and company  Ensuring team members to comply with hotel security, fire regulations and all health and safety legislation Show less

  • The KR Group of Hotels
    • Operations Manager
      • Aug 2009 - Nov 2014

      Design strategies to ensure total guest satisfaction  Ensure highest standards of professional services to customers.  Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.  Initiate cost effective controls.  Create brand image for the hotel.  Promoting and Marketing the business.  Develop strategies for organizing, staffing, planning and executing functionalities.  Provide training for hotel staff in delivering care that meets the best standards and practices.  Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.  Ensuring compliance with licensing laws, health & safety and other statutory regulations Show less

  • Hampshire Group of Hotels
    • Senior Front Office Executive
      • Jan 2009 - Jul 2009

      Overall responsibility for the functioning of the front office Operations.  Train Staff to enhance customer Service and efficiency and increase profit through suggestive selling.  Handling of guest complaints  Assigning rooms  Preparing of night audit reports Overall responsibility for the functioning of the front office Operations.  Train Staff to enhance customer Service and efficiency and increase profit through suggestive selling.  Handling of guest complaints  Assigning rooms  Preparing of night audit reports

  • The LeelaKempinski,Kovalam Beach Resorts
    • Office Supervisor
      • May 2006 - Dec 2008

      Managing group check in and check out  Room assigning  Preparing duty roaster for the staff  Preparing welcome letters Managing group check in and check out  Room assigning  Preparing duty roaster for the staff  Preparing welcome letters

Education

  • CMS College of Science & Commerce
    Bsc, Catering Science and Hotel Management
    2003 - 2006

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