Nikil Varghese
Senior Officer - Sales Support at DSS STEEL LLC- Claim this Profile
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English Full professional proficiency
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Malayalam Limited working proficiency
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Hindi Limited working proficiency
Topline Score
Bio
Credentials
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Microsoft Power BI Desktop for Business Intelligence (2023)
UdemyJul, 2023- Nov, 2024 -
R Programming
UdemyOct, 2022- Nov, 2024 -
Microsoft Excel Power Query - Get and Transform Data
UdemySep, 2022- Nov, 2024 -
Tableau Tutorial for Beginners
UdemySep, 2019- Nov, 2024
Experience
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DSS STEEL LLC
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United Arab Emirates
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Wholesale Building Materials
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1 - 100 Employee
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Senior Officer - Sales Support
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Jan 2020 - Present
• Processed sales orders, generated invoices, and provided Material Test Certificates (MTC) to customers using SAP Business One ERP. • Provided exceptional customer service and support to clients, promptly resolving issues via phone and email. • Coordinated with sales, drivers, and warehouse teams to ensure efficient loading and delivery of orders • Maintained effective communication with delivery teams to ensure smooth operations and adherence to schedules. • Organized and dispatched pending deliveries of various materials (GI, HR, CR, SS, Aluminum, Structural Steels) based on customer requirements. • Managed purchase orders in SAP for coil and sheet servicing, coordinating with service centers to meet customer demands. • Calculated and updated processed material information in the SAP Production Module. • Collaborated with sales personnel and various departments for streamlined operations. • Coordinated with other DSS branches in the UAE to facilitate material deliveries. • Conducted yearly stock inspections and maintained accurate inventory records. • Ensured proper maintenance of sales records, MTC documents, and related documentation. Show less
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Transware Enterprises
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Cochin Area, India
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Sales Executive
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Jun 2018 - Oct 2019
• Cultivated and enhanced business relationships with existing institutional clients, including hotels, resorts, business offices, and malls, by consistently delivering high-quality hygiene products and exceptional after-sales services. • Identified and onboarded potential new clients within the assigned area, expanding the client base and driving business growth. • Conducted cold calling activities to generate leads and effectively handled customer inquiries and concerns • Prepared and provided quotation of required Hygiene products to concerned clients. • Executed customer orders on-time, collecting order details through various communication channels via telephone, e-mail and/or directly. • Customer support by resolving product or delivery issues faced by clients and/or concerned colleagues. • Maintained regular reporting to the Area Sales Manager and supported team members in achieving sales targets and objectives. Show less
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Sleepwell Mattress Outlet
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United States
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Retail
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1 - 100 Employee
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Brand Executive
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Nov 2016 - Feb 2018
• Educated customers about various types of mattresses and made personalized recommendations based on their needs and preferences. • Ensure timely delivery of purchase order to customers. • Provided comprehensive information about product details and current offers to customers, delivering exceptional customer service either through direct interactions or telephone calls. • Stock keeping of mattresses in showroom. • Implemented visual merchandising strategies in the shop, creating appealing displays to enhance the customer experience and drive sales. • Contributed to van branding initiatives, ensuring brand visibility and promotion. Show less
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Education
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2013 - 2015
DC School of Management and Technology
Master of Business Administration (MBA), Human Resources Management and Marketing Management -
2008 - 2012
Mount Zion College of Engineering
Bachelor of Technology (B.Tech.), Computer Science and Engineering -
1997 - 2008
United Indian School
Computer Science
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