Experience

SC Thrive

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Benefits Advocate

  • Jan 2014 - Present

  Assisting clients via phone by answering questions/inquires about supported programs (Medicaid, SNAP, LIS, Lifeline, taxes, voter registration, etc. Completing applications for TBB-SC supported program Performing quick checks, maintaining database, and updating work logs Assisting clients via phone by answering questions/inquires about supported programs (Medicaid, SNAP, LIS, Lifeline, taxes, voter registration, etc. Completing applications for TBB-SC supported program Performing quick checks, maintaining database, and updating work logs



United Way Association of South Carolina

• Non-profit Organization Management
• 1 - 100 Employee

• Team Leader

  • Apr 2013 - Sep 2013

  Referred unresolved customer grievances to designated departments Served as administrative liaison for the department Managed customer calls effectively in a complex, fast paced, and challenging call center regarding their SNAP and TANF benefits that they received from the state of SC Performing clerical functions (faxing, scanning & data entry) for the team as designated by the director Referred unresolved customer grievances to designated departments Served as administrative liaison for the department Managed customer calls effectively in a complex, fast paced, and challenging call center regarding their SNAP and TANF benefits that they received from the state of SC Performing clerical functions (faxing, scanning & data entry) for the team as designated by the director