Experience

Sanger Heart & Vascular Institute
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Advance Authorization Specialist

  • Jan 2023 - Present


Niki's Thoughts

• Author

  • Jul 2006 - Present

  Inspirational messages, occasional 'Daily Verses,' and other Biblical blog-type entries Inspirational messages, occasional 'Daily Verses,' and other Biblical blog-type entries



Charlotte Radiology

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Vein Coordinator (previous: Patient Representative)

  • Mar 2014 - Jan 2023

  -Obtain medical prior authorizations (pa), appeal pa denials, verify medical benefits/eligibility, confirm medical policy guidelines, accurately document aforementioned in patients’ EMRs -Liaison between patients and clinical staff, schedule office visits / procedures / follow-ups -Document patients’ insurance into EMR, collect payments -Schedule/Reschedule appointments, prepare medical records upon patients’ request, obtain prior records -Obtain medical prior authorizations (pa), appeal pa denials, verify medical benefits/eligibility, confirm medical policy guidelines, accurately document aforementioned in patients’ EMRs -Liaison between patients and clinical staff, schedule office visits / procedures / follow-ups -Document patients’ insurance into EMR, collect payments -Schedule/Reschedule appointments, prepare medical records upon patients’ request, obtain prior records



TSMFanCrew

• Project Manager (Previous: Crew Chief)

  • Feb 2012 - May 2013

  • Spearheaded social media outreach program designed to increase fan engagement around Turner Motorsports’ racing teams • Led a group of volunteer fans in building the structure of the fan organization • Increased fan membership by over 1500% • Spearheaded social media outreach program designed to increase fan engagement around Turner Motorsports’ racing teams • Led a group of volunteer fans in building the structure of the fan organization • Increased fan membership by over 1500%



SAHM

• Saudi Arabia
• Retail
• 1 - 100 Employee

• Stay at Home Mom

  • Aug 2011 - May 2013

  The most rewarding job ever - being a stay at home mom to my two beautiful children. This takes more skills than you realize until you have done it! You must be a cook, a maid, a tutor, a psychologist, a friend, a warden, an event planner, and many, many more hats. Rewarding and challenging, that's the life of a mom! The most rewarding job ever - being a stay at home mom to my two beautiful children. This takes more skills than you realize until you have done it! You must be a cook, a maid, a tutor, a psychologist, a friend, a warden, an event planner, and many, many more hats. Rewarding and challenging, that's the life of a mom!



SunTrust Bank

• United States
• Financial Services

• Teller Lead

  • Aug 2004 - Aug 2011

  • Earned perfect scores in client satisfaction in multiple quarters and in multiple locations • Previous Title Loan Document Preparation Specialist: o Repeatedly exceeded daily goals for loan production output o Recognized by peers and managers for excellence in quality and communication • Previous Sub-Title Co-Trainer – Loan Preparation: o Taught middle and front office employees basic set up and booking o Taught basic commands and shortcuts in the secondary system • Previous Title Loan Booking Exceptions Specialist: o Resolved booking exceptions from missing documentation to errors in calculation or general ledger ticket errors and missing items o Offered top recognition for consistently going above and beyond expectations to complete tasks ahead of schedule Show less



TCF Bank

• Banking
• 700 & Above Employee

• ASSISTANT MANAGER

  • Oct 2001 - Apr 2004

  • Numerous awards won for top customer service from clients and peers alike • Implemented new procedures to tellers and worked a new account desk as needed • Daily, weekly, monthly reporting and researching general ledger accounts • Supervisory overrides and audits • Numerous awards won for top customer service from clients and peers alike • Implemented new procedures to tellers and worked a new account desk as needed • Daily, weekly, monthly reporting and researching general ledger accounts • Supervisory overrides and audits



Spencer Gifts

• United States
• Automotive
• 1 - 100 Employee

• ASSISTANT MANAGER

  • Jan 1998 - Jan 1999

  Cash handling, customer service, interviewing/hiring/training new associates, returns/exchanges, stocking new/existing items, floor moves, balancing registers, motivating employees to sell products, cleaning, inventories, scheduling, payroll, product demos, opening/closing store Cash handling, customer service, interviewing/hiring/training new associates, returns/exchanges, stocking new/existing items, floor moves, balancing registers, motivating employees to sell products, cleaning, inventories, scheduling, payroll, product demos, opening/closing store