Experience

Wiltshire Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Employment Coordinator/Job Coach

  • Nov 2014 - Present

  Working as an Employment Co-ordinator/Job Coach for Wiltshire Employment Support Team. Working as an Employment Co-ordinator/Job Coach for Wiltshire Employment Support Team.



Campbell Page

• Advice and Guidance Specialist

  • Feb 2009 - Present

  NVQ Level 4 in Advice and Guidance NVQ Level 3 in Advice and Guidance Contract Management experience. Assisting disadvantaged or long term unemployed people back into work. Advising clients on benefits, Government incentives and employment opportunities. Employability skills training. One to one tuition on CV building and job applications. Preparing clients for job interviews and training in interview techniques. Guiding clients on how to apply for jobs. Identifying employment opportunities. Managing and maintaining a caseload of clients on a personal level. Excellent organisational abilities. Meeting with employers. Providing In Work Support and aftercare. Consistently hitting company and provider targets. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service

  • Jun 2006 - Jan 2009

  This role was maintaining and managing busy Corporate Customer communications accounts for large customers. I was working in a call centre delivering a high level of customer service to a range of Corporate clients. This position also involved constantly striving to meet company and personal KPI’s and managing my team in the Team Leaders absence. I regularly exceeded personal targets and helped other team members to obtain theirs. I was also responsible for coaching and training new starters on the team and meeting with Account Managers and Service Managers to discuss priority accounts. During my time in this role I was the sole person responsible for a priority customer, including escalations and complaints. I also chaired team briefs and used my own techniques to motivate the rest of the team. Show less



West Wiltshire Advertiser

• Entertainments Executive

  • Feb 2003 - Mar 2006

  In this position I was responsible for creating successful advertising campaigns for local pubs, clubs, hotels and restaurants. It involved guiding customers on how to best utilise their set advertising budgets and advising clients on how to market their business successfully. I also assisted in designing and creating the advertisements and implemented new ideas for features and various newspaper platforms. I regularly superseded set sales targets whilst gaining new customers and maintaining existing client base. I also organised key events, such as wedding fairs to generate revenue for the newspaper. Show less