Experience

Crobox

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Operations Specialist

  • Jul 2023 - Present

  Crobox is reinventing Guided Selling by taking the guesswork out of digital merchandising decisions. Through product finders and product data enrichment technology, we build compelling eCommerce experiences that connect your customers to your products.

• Customer Success Specialist

  • Aug 2022 - Jul 2023



Freelance

• Thessaloniki, Central Macedonia, Greece

• Interpreter & Translator

  • Sep 2016 - Present

  I have been accepting translation projects on a freelance basis for the past five years. I am confident in translating texts in a variety of topics. I am able to translate to and from Greek, Russian, and English, both as an individual, as well as, a member of a larger team of translators. Additionally, I have worked as an interpreter, again on a freelance basis, for companies who required my assistance with their clients. As a personal interpreter, I was accompanying clients to doctors’ appointments, meetings with lawyers, court hearings, while also being in charge of translating correspondence and official papers. Show less



LearnWorlds

• Cyprus
• E-Learning Providers
• 100 - 200 Employee

• Technical Support Representative

  • Feb 2022 - Aug 2022

  Responsible for handling communication with customers on all available channels (tickets, chat, calls). Handling 30-50 tickets per day on average, while maintaining communication with the Development and Customer Success teams to ensure client satisfaction. Responsible for handling communication with customers on all available channels (tickets, chat, calls). Handling 30-50 tickets per day on average, while maintaining communication with the Development and Customer Success teams to ensure client satisfaction.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Team Lead

  • Oct 2021 - Jan 2022

  As a tenured customer support agent at Teleperformance, I was responsible for assisting customers via all available channels, while also supporting less experienced co-workers and undertaking additional responsibilities as required and requested by my supervisors. While handling escalations and creating training materials, I was also able to handle 60 tickets per day on average. As a tenured customer support agent at Teleperformance, I was responsible for assisting customers via all available channels, while also supporting less experienced co-workers and undertaking additional responsibilities as required and requested by my supervisors. While handling escalations and creating training materials, I was also able to handle 60 tickets per day on average.



Apifon

• Greece
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Representative

  • Jul 2021 - Sep 2021

  Member of the technical support team. The role included monitoring internal procedures to ensure the smooth running of day-to-day operations, as well as more traditional technical support duties (i.e assisting customers via phone, chat, and email). Additionally, secretarial duties were part of the role. I was responsible for contact with foreign B2B partners of the company, as well as updating support articles to build a better knowledge base for the company's customers. Member of the technical support team. The role included monitoring internal procedures to ensure the smooth running of day-to-day operations, as well as more traditional technical support duties (i.e assisting customers via phone, chat, and email). Additionally, secretarial duties were part of the role. I was responsible for contact with foreign B2B partners of the company, as well as updating support articles to build a better knowledge base for the company's customers.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2020 - Jun 2021

  While working with Teleperformance, I was responsible for customer support through email, online chat, and calls. Handled on average 50 tickets per day, while also handling escalations, and a variety of other internal tasks. While working with Teleperformance, I was responsible for customer support through email, online chat, and calls. Handled on average 50 tickets per day, while also handling escalations, and a variety of other internal tasks.