Project Manager

• May 2022 - Present

Operations and Project Manager

• Feb 2021 - May 2022

Contributed to and led strategic plans for the organization with internal and external stakeholders, including C-level executives within technology management and operations. Prepared the business case to define the objectives, risk, resources required, and costs. Created the Project plan defining the schedule, resources, timelines, dependencies, and milestones to target accomplishments. Monitored and controlled the project governance to minimize the project variances and provided estimates to stakeholders for any corrective or preventive actions on tight governance. Managed the project budget, updated forecasts throughout the project lifecycle. Drive and support the business to enable investigation and program budget approval. Planned, executed, and delivered from inception to completion for existing technology programs by operating between teams and architectures, overseeing the gaps between processes, and systems, while removing blockers. Show less

Project Manager

• Mar 2020 - Dec 2020

Collaborated with CXOs on the program management and firm-level product strategy while facilitating product development road-mapping sessions and Value prioritization across projects while minimizing delays and concerns. Experienced in handling various areas of implementation ranging from project scoping, business requirements gathering, solution design, gap, and root cause analysis to change management. Planned and coordinated the projects with cross-functional teams, including developers, UI/UX designers, and data scientists for SizedIn in image comparison platform for e-commerce businesses. Show less

Sales Assistant

• Aug 2019 - Apr 2020

-Handled daily stock and goods-inwards activities with an overall increase in the rates of efficiency -Made sure that stock is distributed among all the sections of the store -Maintaining visual standards of the shop floor as per the policies -Merchandising and stocking homewares and men's sections of the store -Assisting customers with shopping and billing -Answering queries on the telephone -Handled daily stock and goods-inwards activities with an overall increase in the rates of efficiency -Made sure that stock is distributed among all the sections of the store -Maintaining visual standards of the shop floor as per the policies -Merchandising and stocking homewares and men's sections of the store -Assisting customers with shopping and billing -Answering queries on the telephone

Sales Floor Associate

• Jun 2019 - Sep 2019

-Taking orders and billing at the till while managing the customers in the queues -Packing food at the front desk according to the KFC standards -Made sure that the restaurant is presentable at all times maintaining the hygiene standards -Taking orders and billing at the till while managing the customers in the queues -Packing food at the front desk according to the KFC standards -Made sure that the restaurant is presentable at all times maintaining the hygiene standards

Community Operations Specialist

• Feb 2018 - Jun 2018

-Enforcement of community standards at Uber -Process Management and delivering agreed metrics within the line of business -Constant monitoring and working on the process updates alongside the uber policy teams -Being the advocate of Uber while working with Incident Response Team -Enforcement of community standards at Uber -Process Management and delivering agreed metrics within the line of business -Constant monitoring and working on the process updates alongside the uber policy teams -Being the advocate of Uber while working with Incident Response Team

Technical Support Specialist

• Nov 2016 - Nov 2017

-Being the face of Amazon's support team within the digital and devices product category -Building processes and teams alongside other lines of businesses as part of the cross skill training -Delivering service line agreements and metrics -Coaching new members of the team as Subject Matter Expert -Awarded Customer Delight Brand Ambassador for delivering consistent results for two quarters -Worked as a member of the pilot batch testing new processes and products -Being the face of Amazon's support team within the digital and devices product category -Building processes and teams alongside other lines of businesses as part of the cross skill training -Delivering service line agreements and metrics -Coaching new members of the team as Subject Matter Expert -Awarded Customer Delight Brand Ambassador for delivering consistent results for two quarters -Worked as a member of the pilot batch testing new processes and products