Senior Commercial Officer (Trade Commissioner)

• Apr 2023 - Present

Trade Advisor - Economic Attaché

• May 2018 - Apr 2023

- Assisting companies from Quebec (Canada) with their internationalization projects in India.- Identifying collaborative opportunities for Quebec companies and liaising with them to connect them with the relevant stakeholders in India.

Senior Trade Officer - Agribusiness Department

• Jun 2017 - May 2018

International Business Development of French companies in the Agribusiness Sector by fostering their relationships with companies in India, Sri Lanka, Bangladesh and Pakistan- Organizing and assisting B2B meetings between French companies and key stake holders in the Indian Sub-continent, thereby helping them find the right business partner.- Helping existing French companies identify new partners to increase their market share in India. - Participating in International Trade Fairs and organizing meetings of key decisionmakers to promote trade between India and France. - Organization of Wine Tasting / Cheese tasting events. - Organizing seminars and industry visits of French Delegations in India to promote French expertise in Wines & Spirits, Gourmet Foods, Food Processing and Dairy & Meat sectors.- Coordinating with French Industry Associations to organize the visit of Indian buyer delegations in France and vice-versa.- Conducting market research and analysis to understand the market for niche products and their demand in the Indian market- Collaborating with Directors and Managers of global hotel chains, distributors, importers and multinational companies. Show less

Senior Trade & Admin Officer, French Internship Program (V. I. E) Coordinator

• Dec 2013 - Jun 2017

• Assisting French companies having Market-Access related queries pertaining to company structures, taxes, norms, Indian Standards & regulations in India.• Analysis of International Tariff Agreements between India and other countries / trade blocks.• Detailed study of Customs & Tariffs for imports of goods into India. • Preparing customized market research reports as per the needs and requirements of French companies.• Organizing B2B meetings of French companies with key stake holders in India.• VIE Correspondent for India - VIE is an internship program for French graduates initiated by the French Government to help them gain international exposure. Handling administrative formalities for VIEs in India which involves dealing with the Indian Government officials.• Promoting the VIE program in India in order to increase the number of French Interns in India. • Assisting French Interns with their Indian Visas. • Accounts and Administration Officer for the Mumbai office - Administrative duties involve looking after day to day office requirements, preparation of monthly functional budgets, stock maintenance and managing one resource of the office.• Single point of contact for any IT related issues for Mumbai Office. Show less

Trade Officer - Lifestyle, Consumer Goods & Health care Sector

• Sep 2010 - Dec 2013

• Promotion of bi-lateral trade between India and France by assisting French companies in the areas of Pharmaceuticals, Biotechnology, Healthcare, Perfumes & Cosmetics, Spa products & equipment, FMCG Products, Home interiors, Nautical industry, Eco-construction and Architecture.• Identifying potential B2B partners and key stakeholders in India. • Marketing of French products in the B2B market in India thereby promoting French exports towards India.• Promoting India as a potential market to French companies looking for diversification and expansion.• Organize visits and B2B meetings of French Delegations as well as Individual Entrepreneurs / companies visiting India.• Accompanying French companies during their Business visits in India.• Organization of French Pavilions / Stands in International Trade Fairs and Exhibitions.• Conducting customized Market research / study for French companies. Show less

Team Leader - Air Canada

• Jun 2008 - Sep 2010

• Managing a team of 15 members for the Air Canada - Employee Travel process. Delegating work, addressing escalated calls / mails, solving queries, conducting quality checks, monitoring calls on a daily basis & preparing monthly rosters.• Training new team members.• Ensuring that all the SLAs (Service Level Agreements) and TATs (Turnaround Time) are met.• Conducting KATs (Knowledge Assessment Tests) on a monthly basis.• Point of contact for the team in Mumbai. Reviewing Mumbai team’s performance with the team in Canada and keeping them abreast of Mumbai team’s progress via weekly reports and conference calls.• Conducting Team Meetings on a monthly basis to review team performance and cascading updates.• Conducting One-on-One sessions in order to gauge the performance of individual team members and address grievances if any. Show less

Customer Service Associate - Air Canada

• Apr 2007 - May 2008

- End to end maintenance of travel profiles of Air Canada employees with regards to their travel privileges and billings. - Assisting employees of Air Canada, in creating new PNRs and modifying existing PNRs (bookings).- Provide timely resolution to employees’ inquiries via calls and/or emails, including concerns or issues to ensure a positive employee experience.- Provide excellent customer service by demonstrating ownership of issues / concerns being raised by employees.- Responsible for the day to day handling of employee reporting transactions in the HR Systems (travel profile updates, adding family members to profiles, auditing pass privilege allotments, calculating trip amounts , etc)- Managing Consultant travel via “NTP” product- Escalate processing issues with regards to day-to-day transactions or calls received. - Act as primary contact for employees regarding any employee travel programs or policy inquiries and ensure accurate response is provided. - Escalate and participate in the improvement of identified gaps in processes Show less

French Language Specialist - Freelancer

• Mar 2007 - Apr 2007

• Assisting software engineers in proof reading audio/textual scripts related to Software development and E-learning courses like Windows Vista, Outlook, PowerPoint and Excel (Preliminary, Primary and Advanced versions). • Performing quality checks on e-learning courses. • Assisting software engineers in proof reading audio/textual scripts related to Software development and E-learning courses like Windows Vista, Outlook, PowerPoint and Excel (Preliminary, Primary and Advanced versions). • Performing quality checks on e-learning courses.

Customer Service Specialist - United Airlines

• May 2005 - Oct 2005

• Creating and modifying domestic bookings (PNRs) for United Airline customers, • Processing refunds on cancellations of flight bookings • Other reservations related duties like seat allocation, special requests, and Frequent Flier enrollment for customers of United Airlines. • Creating and modifying domestic bookings (PNRs) for United Airline customers, • Processing refunds on cancellations of flight bookings • Other reservations related duties like seat allocation, special requests, and Frequent Flier enrollment for customers of United Airlines.