Experience

The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Laundry Supervisor

  • Nov 2022 - Present



IBIS STYLE GRAND MERCURE HOTEL, Dubai Airport

• Dubai, United Arab Emirates

• Laundry Supervisor

  • Dec 2019 - Jun 2023

  Duties And Responsibilities • Laundry Manager in enforcing policies, procedures, rules and regulations as per hotel standards. • Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests. • Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed. • Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area. • Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. • Follow up with engineering department on preventive maintenance and repair orders. • Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction. • Check daily production according to priorities and assist in the activities of the maker. • Ensure that laundry employees are knowledgeable about hotel services and facilities. • Coordinate with the housekeeping manager for planning for special events • Train new employees for operating various equipment used in the laundry • The recruitment of the colleagues, schedule and planning the Laundry staff duty roster. • Knowledge of the fire and safety procedures as well as occupational health and safety. • To undertake any other duties requested by the Director of housekeeping. • Record and monitor laundry cost. Show less



VOCO Hotel, IHG Group

• Dubai, United Arab Emirates

• Laundry Supervisor

  • Apr 2018 - Dec 2019

  As a Laundry Supervisor, you are responsible to ensure that laundry service, required by our guest, is met on time and with the highest possible standards, whereby your role will include key responsibilities such as: •Assist Laundry Manager in enforcing policies, procedures, rules, and regulations as per hotel standards •Responsible for the proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed •Develop and implement the standard operating procedure, as well as production and quality standard •Follow up with engineering department on preventive maintenance and repair orders •Assist Laundry Manager for preparing departmental budget and goals programmed •Provide training to laundry employees and take corrective action when performance is not satisfactory •Ensure that laundry employees are knowledgeable about the hotel’s services and facilities •Monitor employee attendance and manpower planning to meet activities in the hotel and in order to maintain cost-effectiveness •Resolve all guest complaints and recommend improvement in operation in order to develop better service standards • Approve the Laundry staff duty roster. • Record and monitor laundry cost. Show less



Nassima Royal Hotel

• Dubai, United Arab Emirates

• Laundry Supervisor

  • Jan 2015 - Mar 2018

  The capacity of a supervisor • Handling the allocation of staff and work flow in terms of Duty Allocation and delegation of responsibilities. • Maintaining and updating records on timely and organized manner. • Preparation of various reports which are needed for financial cost analysis and budgetary purposes. • Supervising the complete operation of Uniform Room in terms of duty allocations and maintaining various records for official purposes. • Maintaining coordination with outside supplier and making requisitions for staff uniforms as well as organizing uniform trials. • In charge for the training of the new staff which join laundry and uniform room operation. • Taking care of inventory of various linen and uniform on timely basis and making accurate reports so as to assist in all financial decisions. • Strong knowledge of chemical items used throughout the department • Skills on managing laundry equipment as washing machines, driers, dry cleaning, folding machines, irons and all the equipment in the laundry and uniform areas Show less



Radisson Royal Hotel

• Dubai, United Arab Emirates

• Dry Cleaner

  • Nov 2011 - Dec 2015



JAL TOWER HOTEL DUBAI

• Hospitality
• 1 - 100 Employee

• Dry Cleaner

  • Dec 2010 - Nov 2011



Kempinski Hotel Mall of the Emirates

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Dry Cleaner

  • Nov 2008 - Dec 2010



Habtoor Grand Resort & SPA

• Dubai, United Arab Emirates

• Laundry Attendant

  • Aug 2005 - Oct 2008



Hotel Moti Mahal - India

• India
• Hospitality
• 1 - 100 Employee

• Laundry Attendant

  • Jul 2004 - May 2005