Experience

Alpha Data
• United Arab Emirates
• IT Services and IT Consulting
• 700 & Above Employee
• Engineer

  • Mar 2022 - Present

MOTOR Share
• United Arab Emirates
• Information Technology & Services
• 1 - 100 Employee
• Customer Service Manager

  • Feb 2022 - Present

Dubai Properties (DP)
• United Arab Emirates
• Real Estate
• 700 & Above Employee
• IT Support Specialist

  • Dec 2021 - Present

Digital Dubai
• United Arab Emirates
• Government Administration
• 400 - 500 Employee
• Risk Management Specialist

  • Nov 2021 - Present


Accenture in India

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Operations Analyst

  • Jul 2014 - Present

  Works as a Messaging administrator for clients(Non Indian). Creation and Deletion of user accounts according to the peoplesoft feed received via Lotus Notes Platform. Works on Google Apps assigning Gapps Licenses as per request. Responsible for creating Relay IPs for the clients where Automated Emails from applications triggers via SMTP relay to the external world. Real Time & continuous follow-up with global support teams for Critical incident. Manage and coordinate activities during overall ticket life cycle. Chair bridge calls for effective coordination, incident resolution, service restoration. Follow the global Service Restoration Management. Ensure Incident Time line Report is created immediately after resolution. Involved in peer skill development programs to uplift both client based and technical skills on incident handling. Accountable for objectives where goals and operational processes are defined Produce management reports and information based on organizational needs. Worked on Server Monitoring and creation of Virtual Machines. Show less


Dell
• IT Services and IT Consulting
• 1 - 100 Employee
• Client Tech Supt Associate

  • Oct 2012 - Present

Bizruntime Pvt Ltd
• System Administrator

  • Feb 2012 - Sep 2012