Safety Steward

• Jun 2023 - Present

As a Safety Steward, I am dedicated to ensuring the well-being and security of individuals in various settings. My primary responsibility involves monitoring and enforcing safety regulations, protocols, and guidelines to prevent accidents and injuries. I proactively identify potential hazards and take prompt corrective actions to create a safe environment. Through clear communication and training, I educate others on safety best practices and emergency procedures. I remain vigilant in monitoring safety compliance and responding swiftly to emergencies, fostering a culture of safety and protecting the welfare of all individuals under my care. Show less

Spectator Safety Steward

• Aug 2022 - Present

My role is to prioritize the safety and well-being of spectators during events and gatherings. I am responsible for ensuring compliance with safety regulations, crowd control measures, and emergency procedures. I proactively assess potential risks and take preventive measures to maintain a secure environment. I assist spectators in finding seating arrangements, managing access points, and providing guidance during emergencies. My excellent communication skills allow me to convey safety information effectively and assist in any necessary evacuations or medical responses. By being attentive and responsive, I contribute to a positive and safe experience for all event attendees. Show less

Technology Analyst

• Nov 2020 - Jun 2022

As an IT Service Desk Professional, I specialize in managing and troubleshooting Microsoft Office 365 and an array of critical IT tools and services. My expertise spans: Office 365 Troubleshooting:  I excel in diagnosing and resolving issues with Outlook, Word, Excel, and Outlook Web App (OWA), ensuring uninterrupted productivity. Intune and Active Directory:  Proficient in Microsoft Intune, I address profile issues and manage mobile devices, working closely with Active Directory to troubleshoot profile-based concerns. MacBook and Mobile Device Support:  I provide robust support for MacBook, iOS, and Android devices, managing access and data privacy with Jamf. Audit Apps:  My expertise extends to supporting audit apps like EMS (Enterprise Mobility + Security), bolstering compliance and security. Storage Area Troubleshooting:  I manage and troubleshoot diverse storage areas, including SharePoint, ShareFile, OneDrive, network drives, and secure internal locations. Data security and accessibility are my priorities. Hardware Troubleshooting:  I'm dedicated to resolving hardware issues efficiently, minimizing downtime and disruptions. Knowledge Management:  Within the IT service desk, I curate knowledge articles to empower our team with efficient issue resolution and consistent support. Engagement in Enhancements:  I actively enhance IT services by designing direct engagement forms for efficient collaboration with designated teams. Show less

Information Technology Support Specialist

• Apr 2017 - Sep 2020

Responded to user inquiries via phone, email, and chat, resolving technical issues promptly. Logged and categorized incidents, prioritizing based on impact and severity. Collaborated with cross-functional teams to identify root causes and implement solutions. Provided remote support for software installations and configurations. Maintained accurate incident records and contributed to the knowledge base. Responded to user inquiries via phone, email, and chat, resolving technical issues promptly. Logged and categorized incidents, prioritizing based on impact and severity. Collaborated with cross-functional teams to identify root causes and implement solutions. Provided remote support for software installations and configurations. Maintained accurate incident records and contributed to the knowledge base.

Technical Support Specialist

• Feb 2016 - Apr 2017

Respond to customer inquiries and provide technical assistance via phone, email, or chat Diagnose and troubleshoot technical issues related to Verizon products and services, including internet connectivity, mobile devices, TV services, and more. Guide customers through step-by-step solutions. Escalate complex technical issues to higher-level support teams when necessary, while maintaining ownership of the case. Provide accurate and detailed customer information regarding service plans, billing, and account management. Update customer records and document interactions in the support ticketing system. Collaborate with cross-functional teams to identify and resolve service outages or network-related problems. Stay up-to-date with the latest technology trends and Verizon product offerings to provide accurate and relevant customer information. Participated in ongoing training to enhance technical skills and product knowledge. Show less

Technical Support Specialist

• Apr 2013 - Jul 2015