Nikhil Dwivedi
Software Assistance Engineer at GreyOrange- Claim this Profile
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Topline Score
Bio
Credentials
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Machine Learning with Python - Level 1
IBMAug, 2020- Nov, 2024
Experience
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GreyOrange
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United States
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Software Development
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700 & Above Employee
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Software Assistance Engineer
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Mar 2022 - Present
• Troubleshooting the errors related to Operating System, Product Software & Hardware. • Enabled to support 6 different product lines for more than 80+ client sites worldwide.• Designing scripts to automate the manual troubleshooting fixes. • Scheduling cron jobs to automate the scrips.• Exploration of various tools used in product and providing handover to the team/customer. • Writing Postgres & Influx queries in Grafana to visualise the data needed by the customers. • Creating dashboards in Kibana that helps in troubleshooting the issues.• Creating and validating Json mapping files for the products.[ Key Skills :- Automation, Python Programming, Linux/Unix, Networking, SQL, Postgres, Influx, Docker, Kubernetes, Shell Scripting, Bitbucket, Camunda, RabbitMQ, Jira, Zendesk, RunDeck, Git, Slack.] Show less
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Graduate Engineering Trainee
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Dec 2021 - Mar 2022
• Handling third support tier cases, while focusing on the best customer experience.• Enabled to support more than 6 product lines with 50+ clients worldwide.• Troubleshooting the errors related to Operating System, Product Software & Hardware.• Tracing the Logs to find the root cause of the issue.• Designing scripts to automate the manual troubleshooting fixes.• Exploration of various tools used in product and providing handover to the team/customer (Grafana, Kibana, etc).
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Education
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2017 - 2021
Lakshmi Narain College of Technology, Kalchuri Nagar, Raisen Road, Post Klua, Bhopal-462021
Bachelor of Technology - BTech, Computer Science -
2016 - 2017
Umadatt S. Higher Secondary School
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2014 - 2015
Sacred Heart Convent School
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