Experience

Dafson's Healthcare Solutions Private Limited

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Sr Manager operations

  • May 2020 - Present

  • Developing the team to efficiently execute business operations and cater to projected growth. • Manage all facets of professional billing revenue cycle processes; Accounts Receivable / Medical Billing. • Conduct performance appraisals for the Manager and assist with appraisals of AR callers. • Planning and managing the operations of the unit and assure its success as a profit center. • Training the team and developing operating processes & systems, to deliver outstanding client services. • Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time • Analyzing the workflow to improve process quality and enhance productivity. • Developing the organization’s policies to motivate & retain the manpower, manage the fund’s flow, and for general administration. • Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management. • Submits periodic reports to the superiors on the performance and the growth plans available with the client. • Contribute towards minimizing attrition & absenteeism. Show less

• Operations Manager

  • Oct 2018 - May 2020



ACME GLOBAL SOLUTIONS

• Hubli Area, India

• Team Lead

  • Feb 2017 - Sep 2018

  Setting up a new project with help of other colleagues. Started as a first employee for the company. Handling multiple clients successfully with help of team. Motivating team on completing client tasks on priority and generating revenue for the company & client. Setting up a new project with help of other colleagues. Started as a first employee for the company. Handling multiple clients successfully with help of team. Motivating team on completing client tasks on priority and generating revenue for the company & client.



N. S. Infotech Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Lead

  • Aug 2015 - Feb 2017

  To drive delivery of services through web cases, emails and calls.Ensure that daily productivity or tasks completed based on priority and SLA.Handled task of setting up new process along with manager.Work without close supervision; use good judgment; anticipate workload and make sure.Tasks are completed on time, without error and up to quality standards.Updating production report monthly, Weekly and daily basis.Updating team performance report on monthly and weekly basis.Attending weekly and monthly client calls with Ops Manager.Conduct team huddles & one-on-one discussions to discuss performance/areas and motivate associatesGiving any new updates to team as per client request and conducting meeting on a daily basis.And make sure the team production and quality goes as per client SLA (Service Level Agreement).Client Interaction and working on the client deliverable on daily/weekly/monthly basis. Expertise in accounts receivables for diverse domains of BCBS, Worker compensation, Motor Vehicle Insurance, working on EDI claim rejections with insurance and clearing house.Verifying the accounts worked on daily basis by the agents and providing them regular feedback. Guiding the team on the focus areas on a day to day basis.Process client request, complaints & updates on a priority basis.Support & monitor day to day quality processes & meet production & services level agreements (SLA).Development and maintenance of standard operating procedures (SOP) and other documentation to ensure uniformity across teams & processes. Show less

• Sr AR

  • Apr 2011 - Aug 2015

  A.R. Follow-up with U.S insurance companies and patients.To drive delivery of services through web cases, emails and calls.Ensure that daily productivity and quality levels are met as per SLA.Handled task of setting up new process along with team leader.Work without close supervision; use good judgment; anticipate workload and make sure.Tasks are completed on time, without error and up to quality standards.Updating production report monthly, Weekly and daily basis.Updating team performance report on monthly and weekly basis.Attending weekly and monthly client calls with Ops Manager.Conduct team huddles & one-on-one discussions to discuss performance/areas and motivate associatesGiving any new updates to team as per client request and conducting meeting on a daily basis.And make sure the team production and quality goes as per client SLA (Service Level Agreement).Client Interaction and working on the client deliverable on daily/weekly/monthly basis. Expertise in accounts receivables for diverse domains of BCBS, Worker compensation, Motor Vehicle Insurance, working on EDI claim rejections with insurance and clearing house.Verifying the accounts worked on daily basis by the agents and providing them regular feedback. Guiding the team on the focus areas on a day to day basis.Process client request, complaints & updates on a priority basis.Support & monitor day to day quality processes & meet production & services level agreements (SLA).Development and maintenance of standard operating procedures (SOP) and other documentation to ensure uniformity across teams & processes.. Show less



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CSA

  • Dec 2009 - Mar 2011

  G.P.R.S assistance for IDEA Karnataka customers. Assisting on Mobile internet settings Resolving customer queries Maintaining SLA, AHT as per process requirement G.P.R.S assistance for IDEA Karnataka customers. Assisting on Mobile internet settings Resolving customer queries Maintaining SLA, AHT as per process requirement



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Sales exicutive

  • Aug 2009 - Dec 2009

  Front end sales executive of Idea post paid services. Front end sales executive of Idea post paid services.