Associate Account Manager

• Apr 2021 - Present

Mantell Associates is an industry backed and multidiscipline global Life Science and Pharmaceutical headhunting organisation focused on providing staffing solutions, in particular to the Biotech Pharmaceutical, CDMO/CMO, CRO, Medical Device, HEOR, Market Access & Commercial Strategy sectors with its headquarters based in London Bridge, United Kingdom. With success ranging across C-Suite, Commercial and Operational support, we pride ourselves on our ability to bring the top talent on the market to our clients, and the best opportunities to the top talent.Our services span across our Partnership Service, Contingency, Executive Search and Project Management modules meaning that we are able to cater to our clients every need, from Senior Business appointments all the way through to large bulk business projects.At Mantell Associates we pride ourselves on our long-term partnerships and our ability to assist people and companies to develop and grow.

Specialist Selling Executive

• Jun 2017 - Apr 2021

- Worked primarily in the furniture department providing stellar service which led to development of strong interpersonal skills. However, on numerous occasions of increased footfall, flexibility was required to staff other departments leading to an ability to learn quickly and adapt to the needs ofcustomers and colleagues. The fast- paced nature of working ad hoc in multiple departments has cultivated a resilience in high pressure working environments.- Made tailored recommendations to clients based on their requirements.- Upsold to customers whenever achievable and suggested financial servicesincluding various interest-free credit plans, resulting in increased salesrevenue.- Operated professionally and rapidly at checkout, and reduced waitingperiods by assisting each client with precision.- Actively managed customer after sales using Salesforce dealing with up to 30 time sensitive cases per week corresponding with customers to rectify issues and remedy queries. A clear structured approach was needed requiring excellent time management and strategic planning to ensure 95% of KPI’s were met.- Operated in a sales capacity for five specialist department roles leading to a greater understanding and need for specificity and a detail-oriented approach to service.- Consistently achieved £2000+ sales for home furnishing appointments winning the yearly award for highest individual sale totaling £8000 for a customer seeking to furnish a new home.- Overall fostered relations with customers, enhanced loyalty and rapport leading to an increase in customer email and card signups. Single handedly reaching the floors KPI for signups of 20 per weekend on several separate weekends - each sign up estimated at £2200 over a yearly customer life cycle.

Regenerative Medicine Course Representative

• Sep 2018 - Sep 2019