Experience

Samarth Neuro And Superspeciality Hospital

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Product Support - Associate

  • Apr 2022 - Present

  - Addressed Customer Issues Quickly via Help Desk Tickets (ZenDesk, AnyDesk) from submission to resolution.- Assumed "Responsibility for Customer Issues", working diligently to manage cases and provide effective resolution.- Used Ticketing System to reach out to the clients in order to resolve their support queries and answer common questions.- Handled "Technical Escalations" from support agents delivering prompt assistance.- Identified Technical Issues & Collaborated with QA, Engineering & Product team, escalating identified bugs with comprehensive notes.- Maintained Accurate Documentation of escalated technical issues, ensuring proper tracking & reporting.- Expertise with written communication, Proofread Thousands of Technical Documents for Spelling & Grammar Errors.- Participated in Regular Meetings with the Product team, sharing customer's feedback.- Contributed to Knowledgebase, Troubleshooting Documentation & Instructions with appropriate screenshots. Show less

• Product Support - Intern

  • Dec 2021 - Mar 2022

  - Remote Assistance to Nursing Staff for the installation of the HMS software- User Account creation & assigning access privileges based on designation.- Promptly addressing any software issue via ticket-based system.- Introduced flowcharts for troubleshooting.- Resolve technical problems like connection issues, software configuration