Experience

TIOL PRIVATE LIMITED

• India
• Legal Services
• 1 - 100 Employee

• Assistant Manager - Key Accounts

  • Apr 2018 - Present

  • Responsible for the achievement of the given sales and revenue target • Establish long-term customer relationships and cultivate new business opportunities by identifying needs, presenting solutions and addressing customer concerns • Creating and managing a result oriented sales pipeline to ensure targets are achieved • Develop strategic territory plans to manage a cost efficient, high performing business • Keeping a track of competitive information and movement pertinent to… Show more • Responsible for the achievement of the given sales and revenue target • Establish long-term customer relationships and cultivate new business opportunities by identifying needs, presenting solutions and addressing customer concerns • Creating and managing a result oriented sales pipeline to ensure targets are achieved • Develop strategic territory plans to manage a cost efficient, high performing business • Keeping a track of competitive information and movement pertinent to given line of business. • Passing relevant customer feedbacks to concerned departments internally and holding discussions with department heads to meet customers’ concerns if any. • Align with the product and marketing teams to develop thorough, expert knowledge of the product range and how they fit together to provide a workflow solution. • Collect business intelligence and communicate opportunities and trends to the Sales, Innovation and Strategy Management teams so that new and improved services and solutions can be explored.

• Team Leader - Inside Sales

  • Apr 2013 - Present

  Handling a team of four people - Data collection through primary and secondary research and making a list of potential client - Team / People Development - Hiring and training of Business Development Executives. - Train the executives regularly on various matters of customer relationship and client retention systems. - Oversee the daily activities and supervised a team of Customer Relationship Representatives who provided technical support to the customers of the company. -… Show more Handling a team of four people - Data collection through primary and secondary research and making a list of potential client - Team / People Development - Hiring and training of Business Development Executives. - Train the executives regularly on various matters of customer relationship and client retention systems. - Oversee the daily activities and supervised a team of Customer Relationship Representatives who provided technical support to the customers of the company. - Exceed targeted results in customer retention, client expectations, After sales and support service as well as other customer service goals. -Client servicing – existing and fresh clients , solve their queries/grievances, gather their valuable feedback and forward them to the top management. -Response to customer queries within 18 hours of their receipt and Responsible for resolving their queries/requests/complaints (calls, emails, letters) - Making regular follow-up to existing client and making them satisfy with the after sales service. -Lead generation through cold calling and making a report -Follow-up of interested clients and negotiate with them -Preparing sales proposals for prospective clients. -Responsible for ensuring collection of payments in time by sending timely reminders through emails/letters/calls and ensuing necessary follow ups for payment with clients and their accounts Dept. -Managed key accounts like Big4 , Adani Group, Reliance Group , L&T Etc. -Responsible for revenue generation through Product/Service selling to new and existing clients -Received many awards for certificates of appreciation for Overachieved Sales Target , R&D, Client Servicing.

• CRM & Online Marketing

  • Dec 2009 - Present

  -Assisting and advising customers about the usage and benefits of organization’s products or services -Communicating with the user or the customer to take their valuable feedbacks and suggestions for improvement in the products/services -Solving major and escalated customer problems/queries that the subordinates were not able to solve earlier -Dealing online with existing clients and solving their queries on tax matters. -Client retention through regular interaction and getting… Show more -Assisting and advising customers about the usage and benefits of organization’s products or services -Communicating with the user or the customer to take their valuable feedbacks and suggestions for improvement in the products/services -Solving major and escalated customer problems/queries that the subordinates were not able to solve earlier -Dealing online with existing clients and solving their queries on tax matters. -Client retention through regular interaction and getting their satisfactory report on our services. -Oversee the daily activities and supervised a team of Customer Relationship Representatives who provided technical support to the customers of the company. -Exceed targeted results in customer retention, client expectations, After sales and support service as well as other customer service goals. products/services -Dealing online with existing clients and solving their queries on tax matters. -Client retention through regular interaction and getting their satisfactory report on our services. -Negotiating prices and service packages with customers and partner companies -Market research and analysis of customers and competition

• Marketing Executive

  • Dec 2009 - Present

  -Up selling through renewals of existing clients ( selling them other products of the company) -Lead generation through internet search like google ,Linkedin, Cold calling, Experience of building prospect lists, doing primary and secondary research and knowledge of databases (like LinkedIn, Hoovers, Onesource etc.) -Internet research for contact information and building up and maintenance of the database with skills in data imports, exports, manipulation, reports and… Show more -Up selling through renewals of existing clients ( selling them other products of the company) -Lead generation through internet search like google ,Linkedin, Cold calling, Experience of building prospect lists, doing primary and secondary research and knowledge of databases (like LinkedIn, Hoovers, Onesource etc.) -Internet research for contact information and building up and maintenance of the database with skills in data imports, exports, manipulation, reports and queries. -Advanced and focused Internet research on industry segments and verticals ranging from associations to corporations in order for us to evaluate and expand market space. -Support marketing campaigns



Pelsoftlabs Private Limited, Vikaspuri, New Delhi

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Support Executive

  • Jul 2009 - Nov 2009

  ___________________________________________________ Providing support to Sales Team. Generating Leads for the company. Handling the queries of customers. Calling on data Basis. Fixing the appointments for sales executives Data Collection through calling. Follow-up the interested clients. Coordinating with Resource centre. Analyzing the New projects. Sending proposal and other documents to the prospective clients. Maintaining the relationship with existing… Show more ___________________________________________________ Providing support to Sales Team. Generating Leads for the company. Handling the queries of customers. Calling on data Basis. Fixing the appointments for sales executives Data Collection through calling. Follow-up the interested clients. Coordinating with Resource centre. Analyzing the New projects. Sending proposal and other documents to the prospective clients. Maintaining the relationship with existing clients. ___________________________________________________ Show less ___________________________________________________ Providing support to Sales Team. Generating Leads for the company. Handling the queries of customers. Calling on data Basis. Fixing the appointments for sales executives Data Collection through calling. Follow-up the interested clients. Coordinating with Resource centre. Analyzing the New projects. Sending proposal and other documents to the prospective clients. Maintaining the relationship with existing… Show more ___________________________________________________ Providing support to Sales Team. Generating Leads for the company. Handling the queries of customers. Calling on data Basis. Fixing the appointments for sales executives Data Collection through calling. Follow-up the interested clients. Coordinating with Resource centre. Analyzing the New projects. Sending proposal and other documents to the prospective clients. Maintaining the relationship with existing clients. ___________________________________________________ Show less