Niket Sharma
Organization Operations & Administrative at Travelodge Canada- Claim this Profile
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Topline Score
Bio
Credentials
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DERIVATIVES FUNDAMENTALS AND OPTIONS LICENSE
Canadian Securities InstituteJan, 2023- Nov, 2024
Experience
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Travelodge Canada
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Canada
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Hospitality
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1 - 100 Employee
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Organization Operations & Administrative
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Apr 2019 - Present
- Ensured that the organization complied to the highest standards set by management.- In collaboration with Management, we completed the VIP check-in, and increased the VIP check-ins by 20%.- Ensured that all household as well as other staff adhered to management policies.- Developed and managed all department schedules, payroll, cost accounting, and labour controls.- Maintained contingency costs below 7% for customers affected by Management Service.- Managed over 20 employees at one time each shift, over 50 in total.- Expertise in dealing with and maintaining 100% client satisfaction.- Increased property quality service scores from 65% to 92% by effectively fostering teamwork while exhibiting time management and overall leadership skills, as well as focusing on property maintenance. Show less
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Front Desk Supervisor
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Mar 2017 - Apr 2019
- Welcomed guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.- Coordinated solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.- Collected the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.- Settled the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.- Ensured that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.- Communicated with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest. Show less
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Crown Plaza Hotel
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United States
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Facilities Services
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700 & Above Employee
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Guest Services Manager
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May 2018 - Mar 2020
- Maintained a high level of guest satisfaction by overseeing the whole front office activities. - Evaluated front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards - Increased occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies - Addressed all guest complaints, concerns, or incidents in a polite, timely, and responsive manner Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term. Show less
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Education
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2012 - 2014
Centennial College
Postgraduate in Hospitality Hotel and Resort, Hospitality Administration/Management -
2009 - 2012
Savitribai Phule Pune University
Bachelor's degree, Hospitality and Recreation Marketing Operations
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