Experience

Mark Group

• United Kingdom
• Renewables & Environment
• 100 - 200 Employee

• Systems Support Coordinator

  • Mar 2014 - Present

  - Be able to support and maintain Systems throughout the company, (faults, errors and escalating issues for Contact Center, Central Heating, APPCO, CRM etc. - Assigning various numbers to the business requested from Marketing to different parts of the business/handle and maintains all the phone lines directed into the Contact Center. - Creating and editing daily Management Information reports for various parts of the business and created if requested - Desktop moves and keeping a organised structure for the Contact Center when needed - Work with CRM Department and being able to maintain and keep support for Systems Show less



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• Customer Relations Advisor

  • Aug 2013 - Mar 2014

  - Mail sorting/preparing from returned PPI questionnaires from customers - Updating customer accounts with new information - Creating acknowledgement letters regarding from Barclays to the customer - Sorting and enveloping letters that are sent out - Chasing up customers from creating a letter regarding PPI - Scanning returned questionnaires onto the system and preparing them for the next stage - Mail sorting/preparing from returned PPI questionnaires from customers - Updating customer accounts with new information - Creating acknowledgement letters regarding from Barclays to the customer - Sorting and enveloping letters that are sent out - Chasing up customers from creating a letter regarding PPI - Scanning returned questionnaires onto the system and preparing them for the next stage



Tesco Stores CR, a.s.

• Czechia
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Sep 2011 - Sep 2012

  - Managing express tills and self-service checkouts - Replenishing stock, stock level management and waste tracking - Assisted to manage product exchanges and supervising checkouts - Gained a respectable amount of experience in customer relations, making sure the checkout services were efficient and consistent to minimize customer complaints. - Managing express tills and self-service checkouts - Replenishing stock, stock level management and waste tracking - Assisted to manage product exchanges and supervising checkouts - Gained a respectable amount of experience in customer relations, making sure the checkout services were efficient and consistent to minimize customer complaints.