Nik Cheng

Product Manager at Stamped
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • Cantonese Limited working proficiency
  • Japanese Elementary proficiency

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Mike Stephenson

Nik Cheng is a 3x asset to any tech startup as a person whom has analysis and process skills in technology and real estate from his formal education. Nik’s experience set has powered up his formal education to allow him to hit the ground running in fast pace organizations that are ripe with change and continuous disruption. I am grateful to have worked with Nik and saw first hand his grit and determination to mutual success.

Dean Fogarty

Nik’s professionalism and tenacity made him a well-respected and successful team member as part of our Customer Zero program. He takes a customer-centric approach to understanding the customer’s pain points, wants and needs - while speaking in terms the customer will understand. You feel he takes the time to LISTEN, and makes you feel as if your needs are his #1 priority. Nik’s technical understanding allows him to easily interface with Technical Product Groups, Engineering and QA teams. His mastery of SCRUM best-practices allows for consistent communication, tracking and resolution of issues, escalation of critical problems, and overall best-in-class service and success rate. I would highly recommend Nik – he will no doubt prove to be a champion for your product and customers.

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Credentials

  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Jul, 2020
    - Nov, 2024
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    May, 2019
    - Nov, 2024
  • Programming Foundations: Databases
    Lynda.com
    May, 2019
    - Nov, 2024
  • Product Management and Development Foundations
    Lynda.com
    Aug, 2018
    - Nov, 2024
  • Scrum: Advanced
    Lynda.com
    Jul, 2018
    - Nov, 2024

Experience

    • Canada
    • Internet Publishing
    • 1 - 100 Employee
    • Product Manager
      • Jun 2022 - Present

      B2B | Ecommerce | SAAS B2B | Ecommerce | SAAS

    • Canada
    • Financial Services
    • 1 - 100 Employee
    • Product Lead
      • Mar 2022 - May 2022

      B2B & B2C | Web & Mobile | Crypto | FintechNetCents offers merchants, partners, and users an entire cryptocurrency ecosystem by providing full payment integration, Instant Settlements, and security while giving users access to over 40 million merchants worldwide.I took over and oversaw the entire product portfolio for a more holistic approach to prioritizing resources, establishing metrics and processes, and achieving business goals.

    • Product Lead, Visa
      • Feb 2022 - Mar 2022

      Led the final stages with external partners for our new crypto Visa Prepaid Debit card product

    • Canada
    • Real Estate
    • Founder, Product & Growth
      • Oct 2021 - Dec 2021

      Marketplace | Proptechprivodeal is an online marketplace platform that connects wholesalers and private sellers with buyers who are looking for off-market real estate deals.• Built a functional off-market real estate marketplace MVP from front-end responsive-web design to back-end processes & email API pushes in a short 7-week span using a no-code platform • Grew the user base through Facebook and Instagram channels and guerilla marketing• Invalidated the hypothesis of real estate wholesalers (sellers) adopting an additional buyer lead channel even when they actively get new buyer inquiries for their property listings

    • Canada
    • Real Estate
    • 1 - 100 Employee
    • Product Manager
      • Aug 2020 - Jul 2021

      B2C | Fintech Startup | Mobileaddy makes real estate investment accessible to everyone, through crowdfunding properties and letting anyone invest from only $1.• Prioritized product backlog with stakeholder alignment to maximize time to business value through MVPs and iterated learning• Maximized developer efficiency through mockups, manual testing, and user stories - breaking down product initiatives into manageable requirements for incremental releases• Understanding customer needs and friction from analyzing user engagements and support inquiries• Led ideations with cross-functional stakeholders on user problems and solutions • Implemented features for reducing user-flow friction and increasing customer growth, conversion, and viral coefficient • Initiated the transition from a responsive-web monolithic application to mobile-first SPA• Decreased cost and risk through layering in EFT payment channel and GRC (Governance, Risk Management, Compliance) legal guardrails within the app• Guided the application of code monitoring tools to improve code quality and maintainability for tech debt reduction

    • Canada
    • Software Development
    • 500 - 600 Employee
    • Senior Product Strategy Associate
      • Apr 2020 - Jul 2020

      B2B | FintechZafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues.• Developed go-to-market and partnership strategies targeting small & medium banks to increase the serviceable US market for the product suite• Responded to RFPs from Tier 1 & 2 banks globally and improved the bid response process B2B | FintechZafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues.• Developed go-to-market and partnership strategies targeting small & medium banks to increase the serviceable US market for the product suite• Responded to RFPs from Tier 1 & 2 banks globally and improved the bid response process

    • Canada
    • Computer and Network Security
    • 500 - 600 Employee
    • Product Specialist & Customer Success
      • Oct 2018 - Mar 2020

      B2B | Cybersecurity • Led Beta Feature tests with customers and improved features through tests with Absolute's IT team (Customer Zero Program), increasing the NPS during feature releases.• Increased my portfolio's weekly active users and elevated portfolio health-score from leveraging customer health Tableau analytics and regularly engaging customer stakeholders to solve product usage pain-points• Gathered customer journey insights, feature feedback, and facilitated beta previews.• Coordinated sales initiatives leading to near 100% renewal rate upon contract expiries and revenue expansion in portfolio Annual Contract Value

    • Canada
    • Real Estate
    • 1 - 100 Employee
    • Senior Acquisitions (Product Manager)
      • Jun 2013 - Jul 2017

      Product | Financials | Real Estate Product | Financials | Real Estate

    • Canada
    • Real Estate
    • 1 - 100 Employee
    • Acquisitions Analyst
      • Jul 2012 - Jun 2013

      Financials | Analysis Financials | Analysis

Education

  • The University of British Columbia
    Bachelor's Degree, Commerce (Honours)
    -
  • BrainStation
    Product Management Certificate
    2018 - 2018
  • Shanghai Jiao Tong University
    Antai School of Business, Exchange Program
    -

Community

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