Experience

Garnett Dickinson Print

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Production Director

  • Apr 2015 - Present

  Rotherham Appointed to oversee all contractual / commercial loadings, including new product rollout & organise all shop-floor manning requirements to execute the objective, whilst also supporting the Customer Service team to ensure live orders have a smooth transition from artwork receipt through to final delivery. Coordinate the commercial / estimating function & provide valuable contributions to contract schedule negotiations. Identify potential spoilage threats to the business and nullify. Collaborate… Show more Appointed to oversee all contractual / commercial loadings, including new product rollout & organise all shop-floor manning requirements to execute the objective, whilst also supporting the Customer Service team to ensure live orders have a smooth transition from artwork receipt through to final delivery. Coordinate the commercial / estimating function & provide valuable contributions to contract schedule negotiations. Identify potential spoilage threats to the business and nullify. Collaborate with shop-floor management & implement maintenance programmes covering all assets within the business to reduce downtime. Show less



AGI Media

• United Kingdom
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Production Planning & Outwork Manager

  • Dec 2013 - Apr 2015

  Slough, United Kingdom Tasked with overseeing all media / cosmetic pharmaceutical loadings, new project roll out, outwork process commitments & order fulfilment. Collaborating daily with shop floor, Estimating, Customer Service & Warehouse departments to ensure products were produced efficiently & effectively inline with client SLA’s.



Alpha Media Solutions

• Operations & Clients Services Manager

  • Oct 2010 - May 2013

  Bradford, United Kingdom Managed 3 departments comprising of Customer Service, Production Planning and Warehouse / Transport Logistics, overseeing all contract / trade commercial loadings and order fulfilment. Providing employees under my supervision with the necessary systems & tools to maintain and increase service levels to both contractual and trade customers.



Polestar

• Printing Services
• 100 - 200 Employee

• Planning & Resource Director

  • Nov 2003 - Apr 2010

  Wakefield, United Kingdom Oversee all contractual / commercial loadings, including new product rollout, contract schedule negotiations, pricing, imposition format and order fulfilment. Provide cross-functional team training and coaching. Identify potential spoilage threats to the business and nullify. Implement maintenance programmes covering all assets within the business dramatically reducing downtime.



Polestar

• Printing Services
• 100 - 200 Employee

• Customer Service Director

  • 2001 - 2003

  Wakefield, United Kingdom Managed 4 departments comprised of Customer Service, Production Planning, Quality Control and Warehouse / Transport Logistics overseeing all contract / commercial loadings, order fulfilment and contract pricing negotiations. Developed and implemented Quality Control Procedures to both internal departments and Outwork Alliance Partners.

• Key Account Manager

  • 2000 - 2001

  Wakefield, United Kingdom Oversaw and developed Key Account contractual titles across all areas of the business. Facilitated on-site technical process client training. Collaborated with Managing Director to create strategic plans to enhance customer satisfaction. Investigated and resolved customer concerns in collaboration with other departments. Attended & contributed to monthly review meetings with Key Account Manager’s within the group. Gathered, analysed and reported daily/weekly/monthly production and service… Show more Oversaw and developed Key Account contractual titles across all areas of the business. Facilitated on-site technical process client training. Collaborated with Managing Director to create strategic plans to enhance customer satisfaction. Investigated and resolved customer concerns in collaboration with other departments. Attended & contributed to monthly review meetings with Key Account Manager’s within the group. Gathered, analysed and reported daily/weekly/monthly production and service statistics. Audited Outwork Supplier Chain and implement new Quality Control systems.

• Customer Service Executive

  • 1994 - 2000

  Wakefield, United Kingdom Recruited to provide first class service to both internal and external customers. Processed works orders, answered questions, responded to concerns and alleviated delicate situations with professionalism and sensitivity.