Experience

City College Norwich

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Examination & Achievements Officer

  • Jan 2023 - Present



Howes Percival LLP

• United Kingdom
• Law Practice
• 200 - 300 Employee

• People Generalist

  • Aug 2021 - Oct 2022

  Operational HR support across sites. On-boarding, Learning and Development co-ordination, People & Culture Administration, EDI Analysis, Salary Bench-Marking, Recruitment Support, GDPR Compliance. Operational HR support across sites. On-boarding, Learning and Development co-ordination, People & Culture Administration, EDI Analysis, Salary Bench-Marking, Recruitment Support, GDPR Compliance.



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Customer Experience Manager

  • Aug 2015 - Aug 2021

  First UK Collection Point/ Small Format Team Leader. Multi-skill trainer, Payments/ Cash Office leader, Co-worker pastoral care and HR support, Customer service manager, IKEA Food leader, store marketing leader. First UK Collection Point/ Small Format Team Leader. Multi-skill trainer, Payments/ Cash Office leader, Co-worker pastoral care and HR support, Customer service manager, IKEA Food leader, store marketing leader.



B&Q

• United Kingdom
• Retail
• 700 & Above Employee

• Front End Supervisor

  • Oct 2014 - Aug 2015

  Responsible for staff scheduling, cash office reconciliation, customer relations and complaint response. Over seeing a team of 7.

• Front End CA

  • Jan 2013 - Oct 2014

• Order Admin/ SAPCO Admin

  • Oct 2010 - Aug 2013

  It is my job to make sure there are products on the shelves and that customer orders are efficiently controlled. I work with SAPCo, SAPbw, Retail Journal, RF data services and more.

• Store Admin

  • Aug 2011 - Jan 2013

  part time job during studies



St John Ambulance

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Administrator- Volunteer co-ordinator

  • Jul 2008 - Aug 2011

  General Admin, Booking of first aiders for commercial events, booking first aid courses and assessments for members, running DIPS booking system, administration of member records, CRB coordinator. General Admin, Booking of first aiders for commercial events, booking first aid courses and assessments for members, running DIPS booking system, administration of member records, CRB coordinator.



Kickstart Interweave

• Dereham, England, United Kingdom

• Apprenticeship Co-ordinator

  • Jun 2008 - Dec 2010

  Administrative and HR support for a young persons training scheme, Working to recruit trainees and co-ordinate training for a rural skills charity. Helping long term unemployed young people into rural craft industries Administrative and HR support for a young persons training scheme, Working to recruit trainees and co-ordinate training for a rural skills charity. Helping long term unemployed young people into rural craft industries



Pure FM UOP

• University of Portsmouth

• Weekend content producer

  • Sep 2007 - Jan 2008

  Working with 2 weekend show presenters on student radio, running final cut software, distributing podcast, running social media accounts, playlisting etc. Working with 2 weekend show presenters on student radio, running final cut software, distributing podcast, running social media accounts, playlisting etc.