Experience

Rhodar Specialist Enabling Works

• United Kingdom
• Environmental Services
• 100 - 200 Employee

• Contract Support Manager

  • Dec 2019 - Present

• Senior Operations Controller

  • Nov 2018 - Dec 2019

• Team Leader

  • Aug 2016 - Nov 2018

• Trainee Contract Manager

  • Jan 2016 - Jul 2016

• Customer Service Coordinator

  • Oct 2014 - Jan 2016



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Installation Planner

  • May 2012 - Oct 2014



Endon Lighting Ltd

• Customer Service Technician

  • Feb 2010 - Nov 2011

  Working in-house I was responsible for Liaising with Independent direct, National account direct or end user customers concerning product technical queries or complaints. Dealing with clients/retailers enquiries, complaints and technical queries via the telephone and via e-mail in a professional and efficient manner. Managing the supply and stocking of all spare parts for national accounts and Endon lighting products. This included ordering parts when required and maintaining stock levels. Providing monthly returns reports to senior management. Monitoring product returns. Monitoring any recurring trends and leasing with factories to find a solution. Authorising credits for national account customers. Finding solutions to product faults and providing the solutions to the factory and where applicable providing examples of said solution. Reworking faulty products where required. Screening product samples to allow the creation of product specification sheets Show less



PRIMA-INTERNATIONAL

• Head Technician

  • Feb 2002 - Nov 2003

  Working in the service department's workshop Nicholas was responsible for The effective and safe repair of the companies range of audio visual equipment after its return from national suppliers or private clients. Repackaging all repaired equipment to allow its resale. Receiving sample products from suppliers. Ensuring all sample receipt documentation is completed accurately. Making sure that the product is photographed, measured, inspected and tested fully to company standards and that a product specification sheet and report is produced for the directors and distribution department. Checking original sample specification against sample test results to ensure accuracy and where possible reporting any discrepancies back to the supplier for them to find a solution. Monitoring any recurring faults on equipment and leasing with suppliers and manufacturers to rectify the fault. Dealing with clients' enquiries and complaints both face to face, via the telephone and via e-mail in a professional and efficient manner. Creating and maintaining the service departments Stock Database using Microsoft Access. Maintaining the Company Pabx Telephone System including repairing all faults and all system modifications. Providing Company directors with month end reports relating to telephone usage and current product return rates. Assisting colleagues in the warehouse when required. Duties would involve picking stock, packing and keeping the working environment safe and tidy. Occasional forklift truck work, both reach and counterbalance, was required. Supervision of the warehouse's return department. Maintaining the company spare part supply as well as selling the spare parts with customers, retailers and repair centres. Packaging Label Design for returned products (Via Adobe Photoshop) Dealing with product suppliers and distributors regarding returns levels and any fault concerns Show less