Nik Alya
Wealth Management Advisor at Ace Power Group- Claim this Profile
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English Native or bilingual proficiency
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Malay Native or bilingual proficiency
Topline Score
Bio
Credentials
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Sales builder
LIMRAApr, 2021- Sep, 2024 -
Takaful Basic Examination
Malaysian Takaful AssociationApr, 2021- Sep, 2024 -
License to Lead
Atos WorldgridJun, 2019- Sep, 2024 -
ITIL Foundation Level
GKK Consultants • 5 Star Accredited Training Provider •Dec, 2018- Sep, 2024
Experience
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Ace Power Group
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Malaysia
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Insurance
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1 - 100 Employee
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Wealth Management Advisor
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Apr 2021 - Present
Takaful Specialist Takaful Specialist
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Atos
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France
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IT Services and IT Consulting
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700 & Above Employee
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L2 Technical Analyst / Subject Matter Expert SME
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Sep 2017 - Apr 2021
SIEMENS Project • Educated and update clients on procedural, technological, compliance and regulatory changes affecting workflow, technology and service.• Obtained a detailed understanding of clients’ internal processes and workflow to enable better service delivery and enhanced client relationships.• Represented the company in various professional activities including conferences and meetings; communicated information from these activities to appropriate individuals within the company.• Reduced client complaints by 25% by mentoring L1 Technical Analysts.• Reviewed customer’s complaints and initiated solutions in an effective and timely manner.• Consistently achieved year over year Atos Accolade Award (Bronze) for consistent performance.• Recently graduated with flying colours in Atos Global Programme (License to Lead) in leadership and management conduct. Show less
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Technical Analyst
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Jul 2016 - Sep 2017
BASF Project • Prepared daily reports on Technical Analysts’ productivity (calls and tickets statistics).• Managed internal and external escalations on technical and process for Technical Analysts misconducts.• Performed training on new and existing Technical and Process troubleshooting.• Responsible for SLA-breached as well as escalation tickets.• Attended daily conference call meetings with Service Delivery Manager and Tower Service Manager for Technical Analysts daily performance and aging tickets update.• Works remotely for customers to provide services and help to resolve computing problems.• Diagnose, troubleshoot and resolve application / computer hardware / software / LAN WLAN issues. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Analyst
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Jul 2015 - Aug 2016
AkzoNobel NV Project • Handling calls, emails, chats for simultaneous technical supports, high priority cases (P1) involving hourly attention. • Works remotely with customers to provide services and help to resolve computing problems. • Diagnose, troubleshoot and resolve application / computer hardware & software / LAN & WAN connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems. • Outstanding performance review in teamwork, customer service, communication skills and technical problem-solving. • Diagnosed software issues and applied troubleshooting to ensure swift resolution. • Continuously looked at different ways to improve services by conducting thorough analysis on system performance. Show less
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Citi
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Mexico
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IT Services and IT Consulting
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100 - 200 Employee
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CitiPhone Officer
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Jul 2013 - Mar 2015
• Routinely exceed call-handling goals, closing an average of 60 calls daily with a more than half of first-call resolution ratio and average talk-time of 6 minutes. • Diagnose, troubleshoot and resolve browser connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems. • Outstanding performance review in teamwork, customer service, communication skills and technical problem-solving. • Also delivered a company-required commission which is telemarketing pitch. Show less
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Education
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2009 - 2012
International Islamic University Malaysia
Bachelor's degree, Computer Systems Networking and Telecommunications -
2007 - 2008
Foundation Center International Islamic University Malaysia
Foundation of Bachelor of Information Technology, Information Technology
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