Nihareeka Rode

City Lead- Experience at CoWrks
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Languages
  • Marathi Native or bilingual proficiency
  • Hindi Native or bilingual proficiency
  • Sanskrit Elementary proficiency

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Nihareeka always kept the team motivated and shared knowledge. I believe she is one of the best managers I ever had, as her people skills are highly developed. Her ability to deal with a crisis and come up with new ways to achieve results were always an inspiration. I’m delighted I had the chance to learn from Nihareeka.

Nihareeka is a fantastic colleague to work with, she is self motivated, dedicated, forward-thinking and very knowledgeable in her field of work considering her rich experience in the co-working/business center sector. Comes across as a very positive and bubbly natured individual and is always first to appreciate and laud her team and colleagues' efforts and accomplishments, thus making her an inspiring team player and leader. She has been our face in Mumbai for CoWrks in every possible aspect and continues to hold the flag up high for the brand. Having had the pleasure of working alongside her for 2 years now, and as her colleague and an experienced professional, Nihareeka earns my highest recommendation. Cheers!

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Credentials

  • edX Verified Certificate for Marketing Management
    Indian Institute of Management Bangalore
    Jun, 2021
    - Nov, 2024
  • edX Verified Certificate for Corporate Finance
    Indian Institute of Management Bangalore
    Apr, 2021
    - Nov, 2024
  • edX Verified Certificate for Strategic Management
    Indian Institute of Management Bangalore
    Apr, 2021
    - Nov, 2024
  • edX Verified Certificate for Operations Management
    Indian Institute of Management Bangalore
    Jan, 2021
    - Nov, 2024
  • edX Verified Certificate for People Management
    Indian Institute of Management Bangalore
    Oct, 2020
    - Nov, 2024

Experience

    • India
    • Real Estate
    • 100 - 200 Employee
    • City Lead- Experience
      • Feb 2020 - Present

      Managing a portfolio of about 2000 seats with a potential annual revenue of INR 65 CR across all the locations in Mumbai including Startups, Enterprise and Fortune 500 clientsDriving Customer experience & relations, Operations, Revenue Generation, Revenue Maximisation, Business Profitability, Events and Vendor Management for Mumbai.Training & Mentoring the experience team Pan-India through one on one & group sessions.

    • Community Manager
      • Jan 2018 - Feb 2020

      Planning & Leading Customer Experience, Non Desk Revenue, Operations, NPS Ratings & Event Planning for the largest location in Mumbai for some of the biggest enterprises in Telecommunication, Retail & manufacturing and some of the hottest startups in India

    • India
    • Real Estate
    • 300 - 400 Employee
    • Community Lead
      • Jun 2017 - Nov 2017

      Building Communities. Curating & delivering high quality events to boost member experience & future sales. Business Development through networking,referrals & events. Enhancing member experience through personalized service & hospitality. Supervising the upkeep of the location.

    • Luxembourg
    • Facilities Services
    • 700 & Above Employee
    • Community Manager
      • Feb 2015 - May 2017

      Driving customer satisfaction,retention & sales for the location.Ensuring operational excellence and efficient vendor managementSupervising Debt Control & profitability.Training & mentoring new joiners in the city.

    • Customer Service Representative
      • May 2013 - Jan 2015

      Managing the Front desk and attending to all the customer queries for the largest location by seats. Driving sales through visitor interactions. Ensuring accurate billing of services and collecting dues. Driving centre operations & basic IT trouble shooting.

    • Management Trainee
      • 2012 - 2013

      Managing the Front Desk Operations Including guest services, Guest check-ins, Audits for 280 rooms.Acting as the Duty manager to co-ordinate with the Rooms, Food & Beverage & Finance departments to ensure seamless and memorable guest experience. Improve guest ratings through innovative delight moments.

    • Intern (operations)
      • May 2011 - Jun 2011

      Calling perspective clients for B2B exhibitions. Supporting in the client & guest management during the exhibitions/events. Collecting data and contacts for gathering new clients.

    • Intern (Operations)
      • Dec 2010 - Jan 2011

      Calling perspective clients for B2B exhibitions. Supporting in the client & guest management during the exhibitions/events. Collecting data and contacts for gathering new clients.

    • Summer Intern
      • May 2010 - Jun 2010

      Handling the Grill, Fryer, Beverage, Icecream & burger assembly stations. Order taking & serving within record time. Supervising the shifts during off peak hours.

Education

  • Indian Institute of Management Bangalore
    MicroMasters®, Business Management
    2020 - 2021
  • IHM Mumbai
    Bachelor of Science (BSc), Hotel and Hospitality Administration
    2009 - 2012
  • Parle Tilak Vidyalaya Association's Sathaye College
    Junior College, Science
    2007 - 2009
  • Madhavrao Bhagwat High School
    1994 - 2007

Community

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