Experience

Unlimited Biking

• United States
• Travel Arrangements
• 1 - 100 Employee

• Ecommerce Manager

  • Nov 2022 - Present

  * Driving the sales performance of the e-commerce platform * Managing and executing promotional campaigns * Providing insights on customer shopping trends to support assortment selection and identify assortment gaps * Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments * Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment * Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance Show less



Amerikapostam

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Foreign Purchasing Specialist

  • Nov 2020 - Nov 2022

  * Interact with suppliers on a daily basis to resolve transaction issues and gather critical information invoices, tracking info, tax docs. etc. * Responsible for appropriate supplier selection/bidding processes for selected purchase requests, and supplier and contract pricing validation for all purchase requests. * Managing projects to improve procurement processes. * Resolving invoice price and terms discrepancies to enable order processing. * Receiving the purchase order and specifying the expected date of supply and addressing the planning and the requesting party to notify them. * Issue a supply order to the supplier with the lowest price and quality acceptable to start the procurement process. * Sending the approved supply order to the supplier in addition to handing over the original of the file to the financial management to proceed with the payment procedures. * Follow-up supply with the supplier as well as follow-up stores in the completion of the examination and add-on procedures to start the process of payment of supplier's receivables. * Coordinate with the supplier regarding the expected shipping time and confirm the documents required for shipment to avoid any problems that impede the shipping process. * Follow up the arrival of the goods and coordinate with the customs clearance officer to end the customs release procedures. * Follow up the arrival of the documents of the shipment (dues) to the bank and ensure its validity to avoid payment of any delay penalties. * Find new sources of supply if needed, as well as search for the original supply source (parent company) to get the best prices. Show less



Altınbaş Mücevherat

• Türkiye
• Luxury Goods & Jewelry
• 200 - 300 Employee

• E-Commerce Specialist

  • Mar 2018 - Jun 2020

  * Manage online inventory. * Develop campaigns to increase digital sales. * Optimize paid advertising campaigns using SEO and other tools. * Help manage online marketing presence, including on social media platforms. * Monitor changes in website traffic or increases in sales. * Assist with forming company's overall digital marketing strategy. * Manage online inventory. * Develop campaigns to increase digital sales. * Optimize paid advertising campaigns using SEO and other tools. * Help manage online marketing presence, including on social media platforms. * Monitor changes in website traffic or increases in sales. * Assist with forming company's overall digital marketing strategy.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Player Support Agent - Riot Games Project

  • Mar 2016 - Dec 2018

  * Help out players with any issues they might have via tickets and chat. * Provide the best player experience with a case by case player oriented approach. * Identify trending issues and bugs submitted by players and communicate them to the appropriate teams. * Work with a passionate team of gamers to give our support experience a player to player feel. * Help out players with any issues they might have via tickets and chat. * Provide the best player experience with a case by case player oriented approach. * Identify trending issues and bugs submitted by players and communicate them to the appropriate teams. * Work with a passionate team of gamers to give our support experience a player to player feel.



1V1Y.COM

• Türkiye
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Quality Assurance Specialist

  • Aug 2011 - May 2015

  * Participates in customer and client listening programs to identify customer needs and expectations. * Monitor the effectiveness and quality of incoming calls and emails. * Determine weaknesses in performance and establish solutions to improve. * Ensure compliance with company's quality systems. * Identify process improvement opportunities. * Generate and maintain feedback and coaching documentation./Provides feedback to call center team leaders and managers. * Offer daily feedback via verbal & written communication. * Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of call center. Show less



sahibinden.com

• Türkiye
• Software Development
• 700 & Above Employee

• Call Center Customer Service Representative

  • Jan 2011 - Aug 2011

  * Answering phones from customers professionally and responding to customer inquiries and complaints. * Researching required information using available resources. * Handling and resolving customer complaints regarding product sales to customer service problems. * Providing customers with the organization’s service and product information. * Processing forms, orders, and applications requested by the customers. * Identifying, escalating priority issues and reporting to the high-level management. * Routing inbound calls to the appropriate resources. * Following up complicated customer calls where required. * Completing call notes and call reports as necessary and updating them in the CRM. * Obtaining and evaluating all relevant data to handle complaints and inquiries. * Recording details of comments, inquiries, complaints, and actions taken. * Managing administration, communicating and coordinating with internal departments. Show less



Margin

• South Africa
• Financial Services

• Account Executive

  • May 2010 - Dec 2010

  Brands: Lassa Global, Bridgestone, Eczacıbaşı İntema Mağaza, Akare * Creating detailed business plans to reach predetermined goals and quotas. * Create detailed business plans designed to attain predetermined goals and quotas. * Present products to prospective clients. * Provide professional after-sales support to maximize customer loyalty. * Remain in regular contact with your clients to understand and meet their needs. * Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation. * Negotiate agreements and keep records of sales and data. * Communicating with clients and gathering information about a project’s scope, budgets and timelines. * Meeting with other executives to discuss clients’ project goals, progress and outcomes. * Developing budgets and timelines for clients and the company they work for. * Coordinating teams to meet project milestones. * Assembling new teams to meet clients’ or businesses’ goals. Show less