Operations Analyst

• Feb 2017 - Present

As an Operations Analyst, I am responsible for maintaining seamless coordination with external service providers in regards with buying bulk tickets which will be used as gifts for winners of the promotions. Calculating the ROI on the total investment and forecasting the business after the launch of loyalty program while efficiently achieving the KPIs. Keeping a close eye on day to day operations of the program in order to highlight if any fraud is happening and the program is being misused. Acquiring P&L from the accounts department and comparing the same for every brand with the previous month and year and recommending action plans to improve the overall brand performance. Successfully preparing quarterly offer calendar for over 150,000 loyal registered members and coordinating with the loyalty application provider in order to communicate with them via bulk SMS. Adroitly launching the Super Value Meals keeping in mind the food cost and the selling price which is attractive for the customers. Stellar in maintaining a data with the help of brand managers/ unit leaders in terms of the menu pricing, portioning, staffing and related information of any existing and new competitor.

Operations Manager- Casual Dining Restaurants

• Apr 2015 - Jan 2017

I hold an extensively progressive and result driven experience with the organization since joining in 2006. I got on opportunity to work on multiple capacities for various properties in different functions. In my current role as an Operations Manager, I am responsible for driving and leading the QSR and CDR Group aiming to achieve Financial and Operational targets for existing and new units in a defined territory, ensuring compliance with the company “Operations Standards”. Recommended appropriate actions to achieve a continuous flow of operations as per the organizational objectives. Implemented “HR P&P” to direct reports and was responsible for consistency across whole vertical division. Reviewed and approved staff training and development levels for each area with Area Manager’s and/or Multi Unit Manager quarterly. In addition to this, I was accountable for preparing monthly “Financial Performance Report” (variance report + action plan), based on monthly P&L reports received from accounts. Visited to each corporate QSR development projects at least once per month (phase 1 of development) & weekly as project enters closing phases with the accountability of ascertaining progress of projects against present development timeline & critical milestones. Communicated progress to Group Operations Manager. I drove significant efforts in monitoring and following “New Unit Opening Checklist” for scheduled opening and prepared snag list before site handover and submitted to the Design Department. Conducted “Operational Performance Audits” with each Area Manager’s/Multi Unit Manager’s at least every six months. Identified priority (“at risk”) units and ensured that the Area Manager’s /Multi Unit Manager’s conduct weekly “Operational Performance Audits”, and followed-up on action plans, until deficiencies were rectified.

Operations Manager- Quick Service Restaurants (31 locations)

• Mar 2014 - Apr 2015

Whilst working at Quick Service Restaurant as Operations Manager, I drove innovative strategies for the business to increase profit by implementing effective succession planning, people management, development, recruitment, and retention strategies. Handled the entire gamut of activities related to the Vision, Values and Strategy; ensure revenue generation and enhance market share, implemented business guidelines and strategies, ensuring to achieve organizational effectiveness. Conducted monthly Territory Meetings with all direct reports and produced quarterly and annual territory market report highlighting growth opportunities. I instrumentally monitored monthly/weekly reports –including Sales and Cost of Sales and communicate to Group Operations Manager.I drove efforts in maintaining high service standards & practices and exercising quality control while ensuring client’s issues are promptly addressed; provide resolution in a timely & professional manner. Conducted competitor analysis to get a fair idea of the latest market trends & the competitor moves ahead to achieve higher market share. Constantly monitoring day-to-day operations at micro level, maintaining daily checklists and executing the tasks assigned in accordance with organizational standards. Efficiently managed the crisis situations, provide feasible and innovative solutions to manage the situations.

Head Of Department- Purchase, Warehouse and Logistics

• Jan 2013 - Mar 2014

As a Head of Purchase, Warehouse and Logistics, I established the best source of supply compatible to the needs and requirements of the operations and prepared purchase orders based on requisitions received from the Central Warehouse and from other operational and support service departments. Determined competitive pricing by performing analysis on price proposals and other data and information. Maintained and reviewed the computerized or manual records of items purchased, costs, delivery, product performance and inventories. Significantly dealt with any problems relating to the quality of items and to ensure that appropriate corrective action is taken in cases where defective or unacceptable goods or services are delivered and/or provided.

Purchasing Assistant

• Mar 2012 - Jan 2013

As a Purchasing Assistant, I meticulously monitored the shipments to ensure that goods come in on time, and in the event of problems trace the shipment concerned and follow up undelivered goods. Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities and the supplier’s reputation and history, Effectively maintained standards and quality of the materials through implementing cost effective purchasing measures; and assisted with supervision and training of receiving delivery.

Area Operations Manager, Food Safety & Hygiene Incharge, Person Incharge (PIC) Trainer

• Jan 2011 - Mar 2012

charge (Jan 2011 – Mar 2012)During this period, I facilitated trainings to the Managers and Chefs on PIC 2 and 3 courses with the accountability of maintaining seamless coordination with the exams and results for PIC 2 and 3 courses. I oversaw entire end to end queries for all type of food safety and hygiene at the unit level. I efficiently developed and maintained relations with Municipality authorities and participating in various activities. Implemented Hygiene and Food Safety standards at the unit level.

Area Operations Manager

• Feb 2010 - Jan 2011

I was appointed to increase the competencies of Unit Managers/Supervisors by providing trainings and developing and motivating managers to achieve the performance as well as business objectives. Prepared and presented weekly and monthly financial reports and provided P&L’s as per accounting requirements and highlights areas of opportunity. I was responsible for benchmarking the restaurant profitability vs. Market numbers by creating local store marketing plans along with the accountability of meeting operational standards in areas of: Quality, Service and Cleanliness, Sales, People and Profit.

Business Analyst

• Jun 2007 - Feb 2010

I produced monthly summary of estate-wide of KPI reports, highlighting significant issues and/or trends. Coordinated with the COO to provide brief for specific analysis projects including terms of reference, timeline and expected outputs. Successfully performed evaluation of all projects undertaken to ascertain actual results. I collected and collated weekly KPI from all territories. I hold credentials in implementing Menu Safe HACCP program in Shamiana Dubai Mall.

On Premise Manager

• May 2006 - Jun 2007

I conducted regular one on one meetings with supervisors to monitor unit performance and provided training to Supervisors to increase competencies. I was successful in establishing clear goals and priorities to achieve business results. Assessed the appearance, attitude, and degree of professionalism of the staff members to ensure the adherence to predetermined standards of the hotel and generating quality service.

Management Trainee

• Nov 2005 - May 2006

Worked as a trainee in each and every location across all brands. Got to learn the working styles on the front counter as well as inside kitchen.

Head Of Operations

• Aug 2019 - Jun 2020

Industrial Trainee

• May 2003 - Oct 2003

Worked in every department understanding the ways and styles of working. Worked in F&B (all in-house restaurants, cafes and in room dining ), House keeping, HR department, Kitchen and Front Office. Worked in every department understanding the ways and styles of working. Worked in F&B (all in-house restaurants, cafes and in room dining ), House keeping, HR department, Kitchen and Front Office.