Experience

Jaguar Telecom

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Operations Director

  • 2007 - Present

  We are specialists in the supply and management of hosted telephony systems to the SME market in the London and the South East. My role involves the management of all support operations (finance, HR, provisioning and fulfilment, health and safety, supplier management, billing etc).



AMP Air Conditioning

• United Kingdom
• Utilities
• 1 - 100 Employee

• Consultant

  • May 2010 - Jun 2011

  AMP are nationwide distributors of air conditioning units. I was initially taken on as a consultant to implement HR documentation and improve systems and processes. This resulted in a longer term role managing the warehousing and dispatch operations.



FL1 Digital

• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Jun 2008 - Dec 2010

  FL1 are web designers and developers based in St Albans. This was a consultancy role to manage and improve various support operations, including HR, Finance and Health & Safety. There were also a number of one off projects to improve operational efficiency of the business.



Autofocus Limited

• United Kingdom
• Motor Vehicle Manufacturing

• Consultant

  • Jan 2008 - Aug 2008

  Consultancy role initially to undertake an office relocation project. This was expanded to include design and implementation of HR systems and procedures, including induction, job descriptions, staff handbook etc. There was also a requirement to implement a number of Health and Safety improvements such as Risk Assessments, emergency procedures, Portable Appliance Testing and so on.



Sito Communications Ltd

• Operations Manager

  • May 2006 - Jun 2007

  Sito Communications was a company set up by my brother Simon, which operated as a BTLB franchise, selling BT products and services to the SME market in north London.As the company expanded I joined to manage the operational side of the business, with a particular focus on finance (including complex commission statements and payments), HR management and health and safety. I also implemented a number of new systems and processes to improve efficiency and reduce costs.



Johnson Controls

• Ireland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Facilities Manager

  • Aug 2001 - Apr 2006

  Various roles managing services for a number of prestigious Blue Chip clients, including Aon, BAE and 3M. Responsibilities included:Managing total FM service across a portfolio of four sites.All aspects of financial control - budgeting, P + L, management reporting.Supply chain management, including implementation and monitoring of SLAs and KPIs.Project to migrate to National Call Centre



Whitbread

• United Kingdom
• Hospitality
• 700 & Above Employee

• Site Facilities Manager

  • Oct 2000 - Jul 2001

  Contract to cover Maternity Leave; subsequently extended to assist with additional projects.



Rentokil Initial

• United Kingdom
• Environmental Services
• 700 & Above Employee

• Building Services Manager

  • Sep 1998 - Sep 2000

  Rentokil Initial were one of the early companies to realise the potential for offering outsourced services. This was a role managing a total outsourced FM service to 3Com, a large supplier of IT and data equipment. My team consisted of nearly 30 personnel providing maintenance, postal, data processing, cleaning, security and administrative services. Total budget was in excess of £1.5 million.



Sun Alliance Insurance Group

• Facilities Manager

  • Mar 1997 - Jan 1998

  This was a role to manage the closure of a 55,000 sq. ft. office, following a restructuring of the business. This involved the relocation of various teams to other offices, and managing all contracts through to final closure, which was achieved on time and within budget.



Sun Alliance Insurance Group

• Administration Controller

  • 1994 - 1997

• Senior Premises Assistant

  • 1988 - 1994

• Computer Services

  • 1987 - 1988

• Underwriting Services

  • 1982 - 1987