Experience

WebRence

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Manager

  • Jan 2016 - Present

  Ahmedabad Area, India -Leading or supervising a team of Designers, Developers and Project Managers -Direct operations and improve productivity and efficiency for Mobile Apps & Website Projects -Respond to inquiries and quote requests, complains -Consulting and advice to customers regarding their project goal. -Analyzing statistics or other data to determine the level of customer service your organization is providing. -Developing feedback or complaints procedures for customers to use. -Improving… Show more -Leading or supervising a team of Designers, Developers and Project Managers -Direct operations and improve productivity and efficiency for Mobile Apps & Website Projects -Respond to inquiries and quote requests, complains -Consulting and advice to customers regarding their project goal. -Analyzing statistics or other data to determine the level of customer service your organization is providing. -Developing feedback or complaints procedures for customers to use. -Improving customer service procedures, policies and standards. -Meeting with other managers to discuss possible improvements to customer service.

• Client Service Executive

  • Jul 2015 - Dec 2015

  -Reponding to client queries -Give regular update to clients regarding their project status -Coordinate internally to make sure clients get their answer properly on time.