Nigel Richardson
IT Technical Support at Hillarys Blinds- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL Foundation certificate in IT Service Management
-Mar, 2016- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftNov, 2014- Nov, 2024 -
CompTIA Network+
CompTIADec, 2018- Nov, 2024 -
MCSA: Windows 7
Microsoft
Experience
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Hillarys
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United Kingdom
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Retail
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300 - 400 Employee
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IT Technical Support
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Jun 2004 - Present
1st Line Desktop & Mobile Support, Windows 7, Office, Active Directory Support Technician.I provide Technical support for incidents and requests from over 1,000 internal Advisor's nationwide.Providing assistance by phone, email using remote support tools and in person.I have shown strong communication and customer service skills. Professional both face to face and over the phone. In my 13 year's in working in this level of support i have understood the importance of customer service and be able to empathise with customers.I have good technical knowledge of Windows, Office, Networking, Mobile Phones, TabletsI have always shared knowledge with the rest of the team & logged this information on Manage Engine & document's we have provided to our Advisors on an internal website for information relating to our application. Show less
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Call Centre Support
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Jun 2004 - Jun 2006
Duties included• Dealing with general enquiries, via inbound calls and emails, relating to products, pricing or service and maximising each sales opportunity• Reacting to incoming customer sales enquiries on all our Service and Products• Organising customer home visit appointments via a centralised diary booking system• Issuing Hillarys “At Home” brochures following customer requests• Ensuring that all cancelled sales appointments are followed up with a rebooked appointment• Dealing with any customer cancellations and communicating with the Field Sales Advisors in the appropriate timeframe.• Working in a team environment to achieve departmental KPI’s and individual performance measures. Show less
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John Lewis & Partners
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United Kingdom
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Retail
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700 & Above Employee
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Stock & Replenishment Assistant
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Sep 2003 - Dec 2003
I provided back of house assistance, responsible for providing stock handling and replenishment services to the store. Offering flexible cross functional support across all areas of the loading bay & back of house processes. My responsibilities included • Maintained stockroom standards and actively promotes a safe working environment in accordance with Health and Safety regulations and to minimize stock damage • Ensured that all products are delivered to the correct departments and merchandise is receipted, dispatched and replenished in line with company requirements • Maintained accurate and robust stock receipt & dispatch procedures and systems, and complies consistently with all loss prevention procedures relating to the movement of stock external and internal to the store, including ticketing and tagging • Built excellent relationships with internal and external customers when i helped out in the store. • Supported and communicated with line managers, operational/financial areas of the business to establish best working practices • Worked effectively with all team members within the store and helps store with induction and training Show less
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Education
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2009 - 2012
The Open University
Computing and IT, Information Technology -
2008 - 2010
Castle College Nottingham
HNC, HNC Computing
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