Nigel Novelo

System Administrator at Optimum Origens Inc.
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Location
Belize City, Belize, Belize, BZ

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Attention all IT leaders! I highly recommend Nigel Novelo for your next System Administrator. With over eight years of experience, Nigel is a true expert in IT systems, possessing both technical expertise and strategic vision. What truly sets Nigel apart is his creativity and innovation in approaching challenges. He thrives in fast-paced, dynamic environments and leverages his problem-solving skills and technical knowledge to develop customized solutions that exceed expectations. Nigel's passion for staying at the forefront of emerging technologies makes him an asset to any organization. He is an effective communicator who can explain complex technical concepts in simple, clear language, making him an asset to any team. I highly recommend Nigel for any IT role, and I know he will deliver results that will drive your business forward. Connect with him today!

Mark Zul

I highly recommend Mr. Nigel Novelo for any technical role within any IT industry company. I had the pleasure of working with Nigel at Leadventure, where he impressed me with his technical knowledge, work ethic, and commitment to achieving results.Mr. Novelo is an exceptional individual with a broad range of skills and knowledge. He has a deep understanding of managing on-premise and network systems and is equally adept at working with cloud environments. Nigel's scripting skills are particularly impressive, allowing him to automate workflows and streamline processes. He possesses a natural flair for problem-solving, critical thinking, and an assertive approach to get things done. What sets Nigel apart is his friendly personality and open-mindedness. He is a team player who is always willing to help and share his knowledge with colleagues. He has excellent communication skills that allow him to explain complex technical concepts in simple terms, making him an invaluable asset to any team.In my experience, Mr. Novelo is a hardworking individual with a strong work ethic and an unwavering commitment to achieving results. His extensive technical knowledge and experience make him a perfect fit for any IT industry company, and I believe he would make a significant contribution to your organization. In conclusion, I wholeheartedly recommend Mr. Nigel Novelo for any technical role within your/any organization. He is an exceptional individual with great qualities, and I am confident that he would make a valuable addition to your team.

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Credentials

  • Introduction to IoT
    Cisco
    May, 2023
    - Sep, 2024
  • Introduction to Cybersecurity
    Cisco
    Sep, 2022
    - Sep, 2024
  • EFSET English Certificate 78/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Feb, 2022
    - Sep, 2024

Experience

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • System Administrator
      • Jan 2023 - Present

      System Administrator in a high-paced MSP environment, prioritizing compliance by implementing robust security measures, conducting regular tests, monitoring access controls, and mitigating vulnerabilities to ensure the protection of sensitive data and compliance with industry regulations. My strength lies in addressing diverse client needs, including critical incident response, system recoveries, and minimizing downtime during outages. With the ability to manage multiple priorities effectively and consistently, I am dedicated to delivering exceptional service. Show less

    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • IT Support Specialist
      • Oct 2022 - Jan 2023

      As an IT Support Specialist at LeadVenture™, I worked in a hybrid work environment based in Belize. • I utilized my skills and expertise in various areas related to Microsoft 365 management and related technologies. • My skills in Cloud Computing, specifically with Microsoft Azure, were put to use as I managed and supported the company's Microsoft 365 environment, which required cloud infrastructure. • I was approached by the Director of Corporate IT to do Active Directory audits, which allowed me to utilize my expertise in IT Audit to evaluate and improve the IT systems to meet regulatory and compliance requirements. • My experience with Mobile Device Management (MDM) and Mobile Application Management (MAM) was put to use as I managed the company's mobile devices and apps in a Microsoft 365 environment. • To manage and track incidents and requests, I used Jira Service Desk, which helped me to efficiently manage IT support tickets and resolve issues promptly. • To automate tasks and configure Microsoft 365, I utilized PowerShell scripts, which allowed me to complete tasks quickly and efficiently. • As an IT Support Specialist, I also had to troubleshoot network issues and resolve them promptly, using my experience in Network Troubleshooting. • In terms of Microsoft 365, I managed and supported various aspects of the platform, including user and group management, Exchange management, SharePoint management, OneDrive management, Teams management, and security and compliance. • My experience with Microsoft Intune enabled me to manage and support mobile devices and apps within the company's Microsoft 365 environment. • Through my skills and experience, I effectively managed and supported LeadVenture's Microsoft 365 environment and related technologies, ensuring regulatory and compliance requirements were met while utilizing the full capabilities of the Microsoft 365 platform. Show less

    • IT Specialist
      • Nov 2018 - Sep 2022

      As an IT Specialist, I optimized network performance and safeguarded sensitive information using various security tools such as Cisco Umbrella, Cisco ASA, Kaspersky, KnowBe4, and more. I also created server and endpoint hardening images and documentation, trained IT teams, and deployed and managed Microsoft 365 for improved productivity and collaboration. I implemented measures such as regular data backups and deployed vSphere and VMware instances to protect the organization's information. Additionally, I played a key role in implementing IT policies and procedures to ensure compliance with the ISO 27001 standard and managed an IT asset inventory and disposal process. As a security point of contact, I interviewed and found well-fit penetration testers to test our credit unions, and provided the best advice on security. My monthly cybersecurity awareness program resulted in a 90% increase in the organization's cybersecurity culture. Show less

    • Telecommunications
    • 100 - 200 Employee
    • Network Technician
      • Jan 2017 - Nov 2018

      • Managed 4 crews of Field Service Technicians remotely to do fiber optic installation for residential and business clients. • Provisioned network devices, including Fiber ONT, to provide internet and Voice connection for customers. • Troubleshot network-related issues on BTL's fiber network for residential and business clients • Trained crews and provided documentation on port forwarding for surveillance cameras • Created daily engineering reports of fiber installations to be sent to higher-level departments • Monitored network performance and made recommendations on related issues • Experienced in telephony and VoIP technologies, including Cisco equipment and LAN/WAN infrastructure Show less

Education

  • Edinburgh Napier University
    Bachelors Degree, Computer Science
    2022 - 2024
  • Corozal Junior College
    Associate's degree, Computer Science
    2013 - 2016
  • Corozal Community College
    2007 - 2012

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