IT Cloud Support Analyst

• Dec 2022 - Present

IT Consultant

• Jun 2016 - Jan 2023

Work in partnership with clients in advising how to use information technology to best meet their needs. Network strategy and implementation, management, migrations, mirroring, and upgrades. Heavy focus on customer service and success through proactive, communicative, and relationship-focused client management tactics. Work in partnership with clients in advising how to use information technology to best meet their needs. Network strategy and implementation, management, migrations, mirroring, and upgrades. Heavy focus on customer service and success through proactive, communicative, and relationship-focused client management tactics.

Network Engineer

• Mar 2013 - Feb 2015

• Configure, maintain and monitor major WAN, LAN and Mobile Networks for major customers such as AT&T, General Electric and P&G • Work with applications such as Citrix, CWM, Service Now and Aegis in addition to proprietary software while maintaining several large scale networks • Provide customer care, expert level application and product support while applying extensive knowledge in a fast-paced, ever-changing, massive network structure • Configure, maintain and monitor major WAN, LAN and Mobile Networks for major customers such as AT&T, General Electric and P&G • Work with applications such as Citrix, CWM, Service Now and Aegis in addition to proprietary software while maintaining several large scale networks • Provide customer care, expert level application and product support while applying extensive knowledge in a fast-paced, ever-changing, massive network structure

Network Administrator

• Sep 2007 - Apr 2014

• Establish WAN access through satellite communications technology implementation • Supervise direct reports in project and service desk environments including performance evaluation, technical training and delegation of specific tasks • Resolve all IT related user conflicts including peripheral devices, network connectivity, PC-based hardware, applications, Cisco VoIP phones and general user education • Maintenance program management of detailed, organized, timely and thorough submissions of hardware failure for IT equipment including specific documentation and extensive policies of work order tracking and repair resolution • Triage and escalation of service desk incidents according to established standard operating procedures • Conduct ongoing and extensive subordinate training program in all topics related to both communications and military etiquette Show less

Network Engineer

• Nov 2011 - Apr 2012

• Design and implement Autonomous Networks for both new and existing GE businesses while following strict ITAR regulations • Work with applications such as Visio and ServiceNow to create detailed, organized and thorough project designs for high level network projects such as Wind Farms and Energy Plants • Uphold excellent customer service standards while communicating with both domestic and foreign entities • Design and implement Autonomous Networks for both new and existing GE businesses while following strict ITAR regulations • Work with applications such as Visio and ServiceNow to create detailed, organized and thorough project designs for high level network projects such as Wind Farms and Energy Plants • Uphold excellent customer service standards while communicating with both domestic and foreign entities