Client Solutions Executive (Mobility)

• Aug 2020 - Present

President and Co-Owner

• Jul 2015 - Present

Assumed principal responsibilities and operator of high volume laundromat.Successfully implemented a fluff and fold service to increase sales revenue.Conduct general operations in regards to equipment troubleshooting, employee management and customer experience.Managed operational budget.Evaluate cost and benefit of vendor utilization.

Client Solutions Executive (Wireline)

• Feb 2019 - Aug 2020

Business Acquisition Accounts

• Nov 2017 - Jan 2019

Identify and build new contractual relationships with key property owners and potential channel partners, with a focus on delivering mutually beneficial commercial in-building wireless solutions to market.Lead the sales cycle from strategic approach through solution definition to business modeling and term sheet negotiation.Continually streamline and accelerate business development processes for new partnerships.Build business cases and internal rate of return (“IRR%”) models to support opportunities and strategic projects.Together with other IT teams, ensures an efficient and effective support model exists for Sprint's technology solutions.

Indirect Account Manager (Local Agents)

• 2012 - Jul 2016

Develop, implement, and monitor regional sales and incentive programs designed to drive agentproductivity levels while meeting or exceeding established Key Performance Indicators.. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement.  Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded.  Develop marketing plan for and participate in store grand openings and special events. Observe store personnel’s sales techniques and customer interaction, and coach employees on VZW selling strategies Prospect new agent/retailer locations while identifying, coaching and developing existing agents with potential for location expansion based up profitability and performance measures.  Ensure that all merchandising and collateral is in compliance with company standards that position VZW as the industry leader while auditing to ensure that all signage, brochures, pamphlets, etc. are displayed properly.

General Manager/Retail Store Manager

• 2011 - 2012

Responsible for leading team to meet and exceed assigned quotas and manage churn.  Assess individuals and team performance and initiate development plans to narrow competency gap. Complete behavioral-based observations of employees to improve sales performance and develop corrective disciplinary plans when needed. Communicate and implement regional- and area-level sales and customer satisfaction initiatives. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.  Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met.  Responsible for developing, training, motivating, and coaching sales team to produce desired high performance results and initiating disciplinary action as appropriate. Responsible for finance, forecasting, and budget reporting and control while managing cash and inventory levels.

Assistant Retail Store Manager

• Apr 2011 - Aug 2011

Responsible for leading team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps.  Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.  Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Responsible for developing, training, motivating, and coaching sales team to produce desired high performance results and initiating disciplinary action as appropriate.Responsible for finance and budget reporting and control while managing cash and inventory levels.  Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Maintain and manage churn levels while growing customer base by ensuring that customers and prospective customers are treated with the highest levels of courtesy and professionalism.  Resolve escalated customer complaints in a timely and empathetic manner. Maintains knowledge of company, industry, competitive trends, and market promotional elements and reinforce findings with the team.

Indirect Account Manager (Local and National Accounts)

• 2010 - 2011

 Develop, implement, and monitor regional sales and incentive programs designed to drive agentproductivity levels while meeting or exceeding established Key Performance Indicators..  Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement.  Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded.  Develop marketing plan for and participate in store grand openings and special events. Observe store personnel’s sales techniques and customer interaction, and coach employees on VZW selling strategies Prospect new agent/retailer locations while identifying, coaching and developing existing agents with potential for location expansion based up profitability and performance measures.  Ensure that all merchandising and collateral is in compliance with company standards that position VZW as the industry leader while auditing to ensure that all signage, brochures, pamphlets, etc. are displayed properly.

Business Account Executive

• 2009 - 2010

Met with health care clients to discuss their mobility needs within assigned territory.Worked with assigned retail stores to devise campaigns to generate prospective business clients Presented mobility solutions to large business and direct retail store groups to promote and create awareness to pur business products.

Retail Sales Representative

• 2006 - 2009

Responsible for meeting all assigned sales goals for wireless voice services, data, equipment and accessories.Answered existing and potential customer/client requests for inquiries in the process of purchasing wireless products and services. Maintained proficiency in all areas of customer service including billing, retention, equipment issues and over the counter exchanges. Provided prompt and courteous service to all customers and served as a single point of contact for their immediate ongoing needs (i.e. payments, rate analysis and rate changes). Regularly contacted customer base via phone calls. Responsible for ensuring store displays and work stations are complete, clean, well merchandised and presentable at all times. Monitored daily store results to ensure sales, retention and objective compliance. Comply with necessary merchandising requirements.