South Island Regional Manager

• Sep 2023 - Present

Branch Manager

• Sep 2015 - Sep 2023

As an experienced Branch Manager with a strong background in the Road Transport industry, I have demonstrated expertise in various roles, including workshop ownership, technical management, and leadership. I have developed a diverse skill set that encompasses workshop management, P&L assessment, staff management, warranty, operations management, and customer service. Creating a positive culture within an organisation is also essential for delivering excellent service. A culture of accountability, respect, and continuous improvement can help motivate employees to provide exceptional service and go above and beyond for customers. Leaders and managers must lead by example and foster a culture that supports employee well-being, personal growth, and professional development. As someone who enjoys training people to be the best they can be, I strongly believe in continuous improvement of staff. Investing in employee development can lead to improved service delivery, increased customer satisfaction, and higher employee retention rates. Currently, I am employed at Truck Stops NZ as a Branch Manager in Christchurch, where I am responsible for overseeing all aspects of the branch, including parts and service. I provide technical and administrative guidance to a team of 25 staff, including technical, administrative, and sales staff. My leadership skills and ability to manage and motivate my team have resulted in improved productivity and customer satisfaction levels. Show less

Service Manager

• Jan 2013 - Sep 2015

Business Owner

• Feb 1995 - Nov 2012

I began my journey at this company as a trades assistant, where I worked diligently to obtain my apprenticeship and A Grade Qualification, all while gaining valuable experience in the field. After years of hard work and dedication, I was given the opportunity to purchase a share in the business. Over the next 10 years, I ran the company, overseeing all aspects of business management, including finances, operations, and personnel. During my tenure, I managed a staff of 20 and implemented innovative strategies that resulted in increased efficiency and profitability. In August 2012, I made the difficult decision to sell my share in the business. However, I am proud of the many accomplishments achieved during my tenure, including the development of a strong team and a positive company culture. Show less