Experience

Capital Growth Group

• United States
• Real Estate
• 1 - 100 Employee

• Virtual Assistant

  • Nov 2022 - Present

  Ensure each prospective client and potential customer has a positive experience with our company Take the initiative to learn about the company and grow within the role Prioritize which appointments take priority over others to maximize revenue Field incoming phone calls and convert 50% or more to appointments Develop and distribute reports of each day’s appointments Use Microsoft Office suite to manage various aspects of the job Demonstrate a pleasant disposition with each prospect Properly explain the products and services to prospective customers when making appointments Complete required call sheets at the end of each day



Keller Williams Portfolio Realty

• Canada
• Real Estate
• 1 - 100 Employee

• Virtual Office Assistant Executive

  • Aug 2022 - Oct 2022

  Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support. Create, maintain and utilize a complete lead follow-up system. Keep the lead agents informed regarding any problems or issues that need to be handled Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues, Responsible for managing social media accounts, Marketing, Advertising. Scheduling Continue to take day to day office tasks away from agents, organizing workflow and reducing inefficiencies Participate in company-provided training sessions



SM Development Corporation

• Philippines
• Real Estate
• 700 & Above Employee

• International Property Specialist

  • Sep 2020 - Aug 2022

  Promotes SMDC properties through advertisements and other effective strategies Sources potential clients and provides excellent customer service Develops and maintains client database Prepares and facilitates effective client presentation Assists clients in completing all required documentation to book the sale Achieves monthly sales goals Represents SMDC in roadshows Promotes SMDC properties through advertisements and other effective strategies Sources potential clients and provides excellent customer service Develops and maintains client database Prepares and facilitates effective client presentation Assists clients in completing all required documentation to book the sale Achieves monthly sales goals Represents SMDC in roadshows



MGallery Hotel Collection

• France
• Hospitality
• 200 - 300 Employee

• Front Office Team Leader

  • Apr 2019 - Jul 2020

  •Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure•Maintain effective communication with all related departments to ensure smooth service delivery•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy•Ensure all guest registrations are completed and correspond with Opera PMS guest information

• Guest Relations Officer

  • Oct 2017 - Mar 2019

  Meets and greet all guests upon arrival and departure.• Escorts VIP guests to their allocated room and explain the facilities and room features.• Maintains regular contacts with the guests.• Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions.• Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions.• Assists all guests utilizing the Executive Lounge.• Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge Team.• Promote all our outlets and any special promotions going on. • Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities.• Attends to all the secretarial needs of guests after the opening hours of the business Centre.• Ensures that all the facilities are available to the guests.• Greets guests upon arrival and bids farewell upon departure.• Ensures that, whenever possible, guests receive personal recognition.• Inspects VIP room status and amenities in good order prior to guests’ arrival.• Maintains an active presence in the hotel lobby to greet and assist incoming guests.• Give courtesy calls and complete the call log for Performance Monitor daily.• Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.• Assists and coordinates with Front Office reception to ensure consistent service.• Handles guest complaints immediately and follows up thoroughly.• Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs.

• Food & Beverage Ambassadress

  • Oct 2016 - Oct 2017

  Provide excellent Food & Beverage services to the guests according to the standards of ACCOR. Demonstrate thorough knowledge on products, menus and equipment.Run a given section efficiently and smoothly;Monitor the quality and quantity of all food and beverage served​. Maintains Guest Satisfaction.Supports Bartenders in Executive Lounge.



Microtel Inn & Suites by Wyndham

• United States
• Hospitality
• 300 - 400 Employee

• Front Office Associate

  • Apr 2014 - Aug 2016

  Manages multi phone line system • Do Check-in/Check-out accordingly. • Compiles, records and conduct paper filing of all important and relevant documents of all transactions and also deals with regards to customers’ hotel bookings • Respond to customer complaints, queries and other matters as promptly as possible • Provided excellent customer care on a regular basis ensuring satisfaction and continued good services • Book guests accordingly on their preferred dates and as per the availability of rooms • Provides accurate daily reports on cash breakdown of all transactions for the day • Book online reservations from different third party companies to Hotel’s System. • Respond to any concerns through Hotel’s email. • Night Auditor



Centara Hotels & Resorts

• Thailand
• Hospitality
• 700 & Above Employee

• Front Office Intern

  • May 2013 - Nov 2013

  • Manages multi phone line system • Do Check-in/Check-out accordingly. • Compiles, records and conduct paper filing of all important and relevant documents of all transactions and also deals with regards to customer’s hotel bookings • Respond to customer complaints, queries and other matters as promptly as possible • Provided excellent customer care on a regular basis ensuring satisfaction and continued good services • Support Food & Beverage department during High Occupancy. • Escorting Guests and providing Hotel’s information.