Experience

Viriya Consulting, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• QA Specialist/Case Management

  • Mar 2021 - Present

  • Deliver Comprehensive case management and ongoing support services to hurricane relief recovery applicants in the Virgin Islands, ensuring their needs are efficiently addressed and resolved. • Perform in-depth case file assessments to evaluate service utilization and adherence to best practices in construction closeouts, promoting continuous improvement and streamlined processes. • Manage and oversee quality analysis initiatives, guaranteeing precise outcomes, prompt completion, and appropriate communication and notification procedures. • In a third-party capacity for FEMA, I meticulously evaluated packages for compliance with EHRVI (Emergency Home Repairs of the Virgin Islands) standards and protocols, ensuring adherence to established guidelines and promoting effective disaster recovery efforts Show less



GoExpedi

• United States
• Software Development
• 1 - 100 Employee

• Inside Sales Coordinator

  • Mar 2020 - Oct 2020

  • Engage with both new and established clients to assess their requirements and facilitate one-on-one demonstration training sessions. • Conduct a comprehensive review of purchase orders to verify compliance with organizational guidelines and promptly process over 60 orders per week. • Track order progress through Netsuite and provided updates to customers relative to shipping timelines, as necessary. • Regularly employ CRM tools to update pipeline forecasting, including tracking of active accounts and quotation status. Show less



Winsor Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• QA Analyst/Case Management

  • Oct 2018 - Jun 2019

  • Deliver Comprehensive case management and ongoing support services to hurricane relief recovery applicants in the Virgin Islands, ensuring their needs are efficiently addressed and resolved. • Perform in-depth case file assessments to evaluate service utilization and adherence to best practices in construction closeouts, promoting continuous improvement and streamlined processes. • Manage and oversee quality analysis initiatives, guaranteeing precise outcomes, prompt completion, and appropriate communication and notification procedures. In a third-party capacity for FEMA, I meticulously evaluated packages for compliance with EHRVI (Emergency Home Repairs of the Virgin Islands) standards and protocols, ensuring adherence to established guidelines and promoting effective disaster recovery efforts. Show less



WNET New York Public Media

• Client Service Representative

  • Dec 2016 - Oct 2018

  * Accept or Cancel Member Donations * Update contact info in the Team Approach database, Research membership accounts, resolve complaints and make detailed notes * Reply to emails from channel 13 members, NJTV members and Channel 21 WLIW members * Provide customer service to members by phone regarding gifts, cancellations, renewals, etc * Accept or Cancel Member Donations * Update contact info in the Team Approach database, Research membership accounts, resolve complaints and make detailed notes * Reply to emails from channel 13 members, NJTV members and Channel 21 WLIW members * Provide customer service to members by phone regarding gifts, cancellations, renewals, etc



Progress

• South Africa
• Financial Services
• 1 - 100 Employee

• Contract renewal specialist

  • Jun 2016 - Nov 2016

  *. Coordinate renewal tasks with internal teams, including: Account Management, Finance and Legal * Provide customer service to existing clients/resolve a wide variety of issues /Support account management by identifying up-sell / cross-sell opportunities * Maintain within SalesForce detail notes, quote and relevant information on each maintenance support renewal account * Perform post renewal tasks such as booking orders, and maintaining accurate records of renewal opportunities and contract records. Show less