Niene Pugliano
Client Success Manager at Olly Olly- Claim this Profile
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English -
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Italian (beginner) -
Topline Score
Bio
Brooke Anderson
Niene was on my team for over a year, she is a great culture add who will get involved in the organization and go above and beyond for peers. Niene is very creative and will bring a unique perspective on how to tackle problems or bring solutions to your customers. She cares about the work she does and elevating the teams that she is on. She would be great in a project or product role, as well as anything that's customer facing!
Edison Bylyku
Every once in awhile I have the luck and pleasure to meet a manager as well rounded as Niene. Niene has the ability to captivate you and make you feel you like you are a guest in her home. Something you rarely experience in any restaurant these days. Her leadership resonates on everyone. I had the pleasure to meet and experience Niene's character and skill at St. Genevieve. Quickly my friends and my family made St. Genevieve their Go To place because of Niene. There is no situation she cannot handle. As a former restaurant and bar owner, I would have hired Niene in a heartbeat as a general manager. I highly recommend Niene, Niene's presence and professionalism makes the place a destination.
Michael Edenbaum
I have been in Management for a very long time. I am currently the Director of Sales and Client Relations for an experiential marketing company. I highly recommend Niene for a management position. I experienced firsthand how a great manager can turn an operation around. She was able to develop a team that on my first experience needed much work but after Niene’s professionalism and interpersonal skills training, became a very strong team. She was able to transform a troubled group into a five-star organization. Niene has a natural ability with people. Her interpersonal skills are top notch. Her attention to detail and professionalism will be a great asset to any organization that is lucky enough to bring her on board. I’m happy to recommend her to anyone that may be considering a top-notch manager. Best regards, Michael Edenbaum
Brooke Anderson
Niene was on my team for over a year, she is a great culture add who will get involved in the organization and go above and beyond for peers. Niene is very creative and will bring a unique perspective on how to tackle problems or bring solutions to your customers. She cares about the work she does and elevating the teams that she is on. She would be great in a project or product role, as well as anything that's customer facing!
Edison Bylyku
Every once in awhile I have the luck and pleasure to meet a manager as well rounded as Niene. Niene has the ability to captivate you and make you feel you like you are a guest in her home. Something you rarely experience in any restaurant these days. Her leadership resonates on everyone. I had the pleasure to meet and experience Niene's character and skill at St. Genevieve. Quickly my friends and my family made St. Genevieve their Go To place because of Niene. There is no situation she cannot handle. As a former restaurant and bar owner, I would have hired Niene in a heartbeat as a general manager. I highly recommend Niene, Niene's presence and professionalism makes the place a destination.
Michael Edenbaum
I have been in Management for a very long time. I am currently the Director of Sales and Client Relations for an experiential marketing company. I highly recommend Niene for a management position. I experienced firsthand how a great manager can turn an operation around. She was able to develop a team that on my first experience needed much work but after Niene’s professionalism and interpersonal skills training, became a very strong team. She was able to transform a troubled group into a five-star organization. Niene has a natural ability with people. Her interpersonal skills are top notch. Her attention to detail and professionalism will be a great asset to any organization that is lucky enough to bring her on board. I’m happy to recommend her to anyone that may be considering a top-notch manager. Best regards, Michael Edenbaum
Brooke Anderson
Niene was on my team for over a year, she is a great culture add who will get involved in the organization and go above and beyond for peers. Niene is very creative and will bring a unique perspective on how to tackle problems or bring solutions to your customers. She cares about the work she does and elevating the teams that she is on. She would be great in a project or product role, as well as anything that's customer facing!
Edison Bylyku
Every once in awhile I have the luck and pleasure to meet a manager as well rounded as Niene. Niene has the ability to captivate you and make you feel you like you are a guest in her home. Something you rarely experience in any restaurant these days. Her leadership resonates on everyone. I had the pleasure to meet and experience Niene's character and skill at St. Genevieve. Quickly my friends and my family made St. Genevieve their Go To place because of Niene. There is no situation she cannot handle. As a former restaurant and bar owner, I would have hired Niene in a heartbeat as a general manager. I highly recommend Niene, Niene's presence and professionalism makes the place a destination.
Michael Edenbaum
I have been in Management for a very long time. I am currently the Director of Sales and Client Relations for an experiential marketing company. I highly recommend Niene for a management position. I experienced firsthand how a great manager can turn an operation around. She was able to develop a team that on my first experience needed much work but after Niene’s professionalism and interpersonal skills training, became a very strong team. She was able to transform a troubled group into a five-star organization. Niene has a natural ability with people. Her interpersonal skills are top notch. Her attention to detail and professionalism will be a great asset to any organization that is lucky enough to bring her on board. I’m happy to recommend her to anyone that may be considering a top-notch manager. Best regards, Michael Edenbaum
Brooke Anderson
Niene was on my team for over a year, she is a great culture add who will get involved in the organization and go above and beyond for peers. Niene is very creative and will bring a unique perspective on how to tackle problems or bring solutions to your customers. She cares about the work she does and elevating the teams that she is on. She would be great in a project or product role, as well as anything that's customer facing!
Edison Bylyku
Every once in awhile I have the luck and pleasure to meet a manager as well rounded as Niene. Niene has the ability to captivate you and make you feel you like you are a guest in her home. Something you rarely experience in any restaurant these days. Her leadership resonates on everyone. I had the pleasure to meet and experience Niene's character and skill at St. Genevieve. Quickly my friends and my family made St. Genevieve their Go To place because of Niene. There is no situation she cannot handle. As a former restaurant and bar owner, I would have hired Niene in a heartbeat as a general manager. I highly recommend Niene, Niene's presence and professionalism makes the place a destination.
Michael Edenbaum
I have been in Management for a very long time. I am currently the Director of Sales and Client Relations for an experiential marketing company. I highly recommend Niene for a management position. I experienced firsthand how a great manager can turn an operation around. She was able to develop a team that on my first experience needed much work but after Niene’s professionalism and interpersonal skills training, became a very strong team. She was able to transform a troubled group into a five-star organization. Niene has a natural ability with people. Her interpersonal skills are top notch. Her attention to detail and professionalism will be a great asset to any organization that is lucky enough to bring her on board. I’m happy to recommend her to anyone that may be considering a top-notch manager. Best regards, Michael Edenbaum
Experience
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Olly Olly
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United States
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Advertising Services
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100 - 200 Employee
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Client Success Manager
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Aug 2023 - Present
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Web Designer
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Feb 2023 - Present
As a Former Wix Customer Care Specialist, I am uniquely qualified in both creating, managing, and educating clients regarding their Wix websites. I can provide a variety of services to meet your needs: • Wix Website Creation, Design & Customization for Desktop and Adaptive Mobile View • Adding and setting up Wix Stores, Bookings, Online Programs, Forum, Blog, Events, Pricing Plans, Automations, Invoices, Payments, Videos, and Members Area • Graphic Design for social media posts, email marketing campaigns, & Video Maker ads, • Track analytics, generating reports, and adding marketing integrations • Premium plan subscription and domains transfers/connection management • Advanced Support, and Technical troubleshooting any issues that arise with your Wix website • Basic Search Engine Optimization setup, monitoring, and education around effective SEO tips • Basic Content Manager collection creation, database linking, design and collection upkeep Show less
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Herb'n Oracle
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Austin, Texas, United States
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Small Business Owner (Online)
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Sep 2020 - Present
• Provide Spiritual Mentoring, training programs, and classes to help participates further earn harmonious relationship within themselves & with all things in nature • Designed and manage the entire Wix website: herbnoracle.com and all its content • Create and manage effective social media content, email marketing, ad campaigns, and videos • Customize training curriculums & spiritual gifts to meet customer’s needs & goals • Original product creation & establish drop-shipping agreements with other vendors Show less
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Wix
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Israel
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Software Development
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700 & Above Employee
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Customer Care Specialist
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Oct 2021 - Feb 2023
• Supported over 2,200 businesses in web creation, maintenance, design and solution customization • Provided advanced, technical troubleshooting across 200+ products to Priority and other users • Assisted users in domain connections, subscription purchases, payments, and account settings • Guided users in SEO optimization and making informed decisions based on their business metrics • Educated and guided users in creating effective social media, email marketing, ads, and videos • Appointed Site Lead to create solutions for all experts, to utilize our USP tool & increase their KPIs • Supported over 2,200 businesses in managing & creating their online stores and booking services • ERG Participation: Women in Leadership, Wix Rainbow, CIA All Hands, and ATX Social Committee • Created engaging events and content to build team, site, and global culture for Wix staff Show less
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doTERRA - Essential Oils
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Wellness and Fitness Services
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500 - 600 Employee
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Independent Product Consultant
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Jun 2014 - Feb 2021
• Educated clients in product sales, recruitment, online marketing, software navigation, and retail purchases • Managed retail sales, profit /loss tables, analyze team data, took inventory, ordered stock and supplies • Provided excellent customer service by customizing training to meet client needs, thus achieved favorable outcomes in sales and relationships • Designed, coordinated and hosted public classes • Educated clients in product sales, recruitment, online marketing, software navigation, and retail purchases • Managed retail sales, profit /loss tables, analyze team data, took inventory, ordered stock and supplies • Provided excellent customer service by customizing training to meet client needs, thus achieved favorable outcomes in sales and relationships • Designed, coordinated and hosted public classes
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St. Genevieve
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Austin, TX
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Assistant General Manager
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Aug 2017 - Feb 2019
● Managed schedules, paperwork, on/off-boarding, discipline, conflict resolution and weekly staff meetings for a team of 15 ● Led team to provide outstanding service and hospitality, creating lasting relationships with vendors, staff and guests ● Initiated, implemented, and managed a variety of weekly and monthly public events for 50-200 ● Responsible for onsite-cash, bank deposits, inputting data to calculate staff tips and managed daily profit/loss tables ● Negotiated and managed vendor agreements, payouts, the ordering of supplies and services, and invoicing with building maintenance and product suppliers Show less
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Corey & Stewart
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Lake Oswego, OR
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Executive Assistant
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Dec 2016 - Jul 2017
● Multi-tasked to process high-volume confidential information with exceptional speed and accuracy expediting the hiring process for 30+ police, fire and corrections agencies ● Received visitors with excellent customer service and proud ownership of shaping first impressions ● Placed building maintenance requests regarding cleaning, HVAC, and lighting ● Multi-tasked and navigated multiple, different work streams and tools to prepare reports and tests ● Worked closely with executives in reviewing, prioritizing, and follow up on emails, calls, other communications, and pending matters and ordered inventory/office supplies within a given budget ● Ensured delivery of facility projects by planning, scheduling, and communicating with staff and vendors, monitored progress on projects and provide regular metrics and updates to executives ● Created/ prepared billing invoices, psych review assessments, and protocol manuals of my duties ● Initiated conversion of old hard file system to be completely digital and paperless ● Position duties were expanded multiple times due to my efficiency rate and sound judgment ● Answer and direct all calls in an efficient, accurate, professional, and cheerful manner Show less
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Avital Miller (Author)
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Portland, Oregon
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Office Manager & Personal Assistant
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Jul 2016 - Feb 2017
● Answered all phone and email inquiries, triaging and independently answering all possible queries in a cheerful manner ● Provided outstanding customer service to clients and community partners ● Maintained and updated email contact lists, automated newsletters, websites and YouTube videos ● Scheduled client appointments and managed executive’s personal/professional calendars ● Made personal and professional bank deposits, managed and tracked expenses of accounts payable and receivable within QuickBooks ● Coordinated all aspects of office move and reconfigurations as well as furniture orders, transport delivery and coordinated installations ● Responsible for ordering supplies, files, and office organization, and product shipping arrangements ● Transcribed interviews, managed confidential client correspondence, collected client data, and monitored progress on book project and provide regular metrics and updates Show less
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Department of Human Services in Management Support
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Portland, Oregon
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Executive Assistant
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Nov 2009 - Jul 2016
● Calmly supported four busy county executives by managing calendars, travel arrangements, and composing internal and external email in MS Outlook ● Answered calls, greeted visitors, and resolved inquiries and requests with timeliness, superior customer service, and innovative problem-solving to ensure an outstanding experience ● Identified areas of risk/opportunities and implemented continuous efficiency improvements ● Proven ability to take initiative with limited direction and exhibit superior follow-up/ownership skills ● Responsible for quarterly, monthly and weekly events including invitations, catering, venue, hotels, RSVPs, and agendas ● Set up virtual meetings using Skype/Zoom accurately managing 2,700 MS Outlook contacts ● Managed and communicated executive’s task list playing a critical role in meeting deadlines for multiple documents & reports ● Tracked and analyzed operational data and budget in a database, processed expenses and purchase orders, managed shipping and labels, sorted mail, took inventory and ordered office supplies ● Coordinated all aspects of annual/monthly, birthday/holiday/wellness/social events for 1,000+ staff ● Created agendas, took minutes, facilitated meetings, created PowerPoints for events and services ● Trained and supervised a team of eight on a lean-process protocol I designed to reduce costs and increase safety procedures surrounding high-volume, time sensitive, confidential foster youth transports ● Responsible for new employee orientation, onboarding, created ID badges, finger-printing, and performed ergonomic assessments Show less
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Education
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2015 - 2017
Portland Community College
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2011 - 2012
Metro Leadership Certificate Program
Year Long Certificate Program, Management -
2007 - 2008
University of Montana
English, Creative Writing, and Italian language classes, 3.81
Community
