Niema Mahboub

Junior Salesforce Administrator at IT Is Fantastic
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Salesforce Certified Administrator (SCA)
    Salesforce
    Aug, 2021
    - Oct, 2024

Experience

  • IT Is Fantastic
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior Salesforce Administrator
      • Mar 2021 - Present

      • Handle all primary Salesforce administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, User management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules and other routine tasks • Involved in meeting with stakeholders to gather requirements, design, develop and test Salesforce custom apps, objects, workflows, reports, and dashboards • Handle all primary Salesforce administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, User management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules and other routine tasks • Involved in meeting with stakeholders to gather requirements, design, develop and test Salesforce custom apps, objects, workflows, reports, and dashboards

  • Systems Unlimited, Inc.
    • United States
    • Services for the Elderly and Disabled
    • 1 - 100 Employee
    • Direct Support Professional
      • Jan 2017 - Feb 2021

      Working with other teams to develop and implement Individuals yearly Service Plans (ISP), assessments, Safety Plans, and other consumer documents. Responsible for working directly with individuals served at assigned worksite(s) and providing the personal assistance and supervision required for individuals served to improve and maintain quality of life. Working with other teams to develop and implement Individuals yearly Service Plans (ISP), assessments, Safety Plans, and other consumer documents. Responsible for working directly with individuals served at assigned worksite(s) and providing the personal assistance and supervision required for individuals served to improve and maintain quality of life.

  • General Dynamic’s information Technology
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Test Score Analyst (Quality Assurance)
      • Oct 2016 - Jan 2017

      Responsible for evaluating student responses to tests and assessments that come from many different states in different grades levels. Responsible for evaluating student responses to tests and assessments that come from many different states in different grades levels.

  • Pearson
    • United Kingdom
    • Education
    • 700 & Above Employee
    • Technical Support Tier 1
      • Apr 2014 - Jun 2014

      Assist & provide technical support for customer facing web and other client-server applications. Interface with development, quality assurance, systems support, and customer support groups to troubleshoot technical issues and ensure complete and expedient resolution of issues. Work closely with technical staff at remote sites to troubleshoot open-ended problems. Assist & provide technical support for customer facing web and other client-server applications. Interface with development, quality assurance, systems support, and customer support groups to troubleshoot technical issues and ensure complete and expedient resolution of issues. Work closely with technical staff at remote sites to troubleshoot open-ended problems.

Education

  • Sudan University of Sciences and Technology
    Bachelor's degree, Electrical Engineering
    1998 - 2003

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