Chief Experience Officer

• Sep 2019 - Present

Responsible for building the teams designing, measuring and ensuring optimal Customer Experiences for a cutting edge suite of learning products changing the way teaming and leadership skills are developed. Our team is dynamic, but normally consists of four Principal Product Managers, three to five Solutions Consultants, three development engineers, and a team of Business Development professionals.Leading efforts to optimize Customer Experience, Customer Discovery, UX, Product Marketing, Agile Development, Sales, and Operations Show less

Advisory Board Member

• Dec 2019 - Present

Chief Catalyst

• 2013 - Oct 2019

Serving as lead for creating and growing the partnerships, alliances, and communities where our software solutions/products do the greatest good.Matrix Insights innovates effective, personalized software solutions for building better leaders, teams, and workplaces using research-based self-discovery, and cloud based, hyper-personalized content discovery. Our solution innovated a SAAS model for Leadership development, and team building being used worldwide in Higher Ed. and corporate Talent management. Role includes leadership in service of: * Marketing, product marketing, business development, and solutions architecture. * Global initiatives around product integration, customer certification training, and customer delight (CX) * Lead evangelist for sharing the opportunity with Talent, HR and educators to revolutionize the way leadership is developed in classrooms, and boardrooms. * Operational support and day-to-day management of new product engineering, concurrent engineering (JIRA) * Sales, business development, social media, and content licensing (royalties), and customer delight. * Fostering a cohesive culture for a team with decades of experience in leadership development, coaching, personality science, and e-learning. * Creating and managing KPI's around sales, service, concurrent engineering, and marketing. * P&L as well as Product lifecycle responsibility for million dollar product lines, including EQ Agility, TeamPulse, Personality Type, Performance Five, Interaction Styles, and Essential Motivators. Learn more:www.matrixinsights.comwww.eqdashboard.comwww.teamdashboard.com Show less

Advisory Board Chair

• Jan 2016 - Present

Advisory Board Chairman 2020 - Present Chief Product Officer 2016 - 2019 The Youth Method is a health, wellness and lifestyle revolution built on the idea that robust health is a choice at any age. Focused on a healthful mindset (coaching) practice that integrates data-driven, science-based approaches to transformative change dialing in around our three basic principles: nourish, move and love. Leading all aspects of Customer Experience strategy including product design, pedagogy, instructional design, customer persona development, journey mapping, product/brand narratives, and CX optimization for measurably delightful experiences that empower customers to live a life they'll love. www.theyouthtmethod.com Show less

Board Member / Faculty

• 2012 - 2015

Served as a Founding Board Member for a software incubator/accelerator program focused on identifying, and empowering software entrepreneurs in the Western NY Region to transform early stage concepts into sustainable business models. * Worked with a multi-disciplinary team of entrepreneurs, VC, and community leaders to architect, evangelize, promote, and execute a Lean Launchpad curriculum. * Participated as a Board Member for three annual iterations of the course, and Faculty for two of those iterations. * Responsible for curriculum content, classroom management, recruiting guest contributors, and Demo Day event logistics. Show less

VP, Partners & Alliances

• Jan 2012 - Aug 2012

VP, Partners & Alliances Jan 2012 - Aug 2012 Director Technology Product Management Apr 2011 - Jan 2012 Designing, directing and executing strategy for Product Management, New Technology, and Business Development within the Training Channel Enablement group. Responsibilities included: * Leading a team of 5 Product Managers engaged in technology, technology training and technology certification learning for partners like Microsoft, Cisco, Adobe, IBM, and brands like Blackberry. * Designing and managing innovative measures for customer delight ("Customer Experience") * Leading the team charged with User Experience (re)design Show less

Director, Technology Product Management & Partner Programs

• Apr 2011 - Mar 2012

Designing, directing and executing strategy for Product Management, New Technology, and Business Development within the Training Channel Enablement group. | Element K | www.elementk.com Designing, directing and executing strategy for Product Management, New Technology, and Business Development within the Training Channel Enablement group. | Element K | www.elementk.com

CMO / Co-Founder

• Apr 2006 - May 2011

Innovative visual communications solutions for the 21st century. You dream it, we make it real. www.eggwork.com Innovative visual communications solutions for the 21st century. You dream it, we make it real. www.eggwork.com

Manager Market Development

• Oct 2008 - May 2009

Devising Market and Product Strategies for taking Gorbel's market leading Industrial/Manufacturing lifting expertise into new and adjacent markets. Devising Market and Product Strategies for taking Gorbel's market leading Industrial/Manufacturing lifting expertise into new and adjacent markets.

Editor

• Feb 2006 - Dec 2008

Editor/Writer (Contract) 2006 - 2008 Attorney-Editor, Jurisprudence D Team 2003 Wrote, and edited articles for legal treatises on New York, and Texas law. Position required in-depth legal analysis skills, extensive research capabilities, and the ability to work with a matrixed publishing team to manage multiple projects simultaneously, and meet mission-critical deadlines on a continuous basis. Editor/Writer (Contract) 2006 - 2008 Attorney-Editor, Jurisprudence D Team 2003 Wrote, and edited articles for legal treatises on New York, and Texas law. Position required in-depth legal analysis skills, extensive research capabilities, and the ability to work with a matrixed publishing team to manage multiple projects simultaneously, and meet mission-critical deadlines on a continuous basis.

Manager Service Marketing / Manager Business Development

• Jan 2007 - Oct 2008

Leading all aspects of field marketing, and Product Management for the $100 million Service and Professional Services business, this role included: * Strategic responsibility for: product commercialization and launch, promotion and trade investment, planning and execution* Product integrity, Customer Experience, and Quality * Business development, and team building/training/motivation for North American market.

Worldwide Manager Marketing Intelligence

• 2008 - 2008

Manager Marketing

• 2006 - 2008

Director of Sales & Marketing, Infection Control

• 2003 - 2005

Leading multi-functional teams charged with marketing, sales, Product Management, and commercialization of a $50 million product line. Reporting to the Vice-President of Sales, this role included strategic responsibility for: * Product P&L, product commercialization and launch, and promotion * Trade investment (MarCom) planning and execution * Product integrity, Customer Experience and Quality * Business development, team training and recruitment. * Leading all aspects of field marketing and sales executed by a matrixed field sales force of 48, and 4 internal product management experts. * Liaison to corporate parent company, Getinge AB, the $1.4 billion worldwide market leader in healthcare infection control solutions, and surgical equipment Show less

Executive Director Operations

• 1996 - 2002

Executive Director Hub Operations | Kaplan Medical / International 2000 – 2002 Director Operations | Kaplan Medical 1999 - 2000 General HQ operations manager, reporting to President of the $60MM Medical/International division of world’s premier provider of educational products & services. * Leading a team of 50 charged with Sales, Service & Logistics, Finance, Student Visas, and Marketing * P&L responsibility for $60M medical education business Area Director, Western New York Kaplan Test Prep December 1996-February 1999 Director, Rochester Center Kaplan Test Prep March 1996-December 1996 • Consecutive year net-income increases of 67%, 24%, and 12% • Consistent, sustained Sales increases of 11-30% during the same time frame Show less