Nidhi Patel
Information Technology Administrator at Castrol - Wakefield Canada Inc- Claim this Profile
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Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftDec, 2021- Nov, 2024 -
Certified in Cybersecurity (CC)
(ISC)²May, 2023- Nov, 2024 -
CompTIA Network+
CompTIAOct, 2021- Nov, 2024
Experience
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Castrol - Wakefield Canada Inc
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Canada
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Automotive
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100 - 200 Employee
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Information Technology Administrator
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Nov 2021 - Present
• Configured and maintained Azure resources, including virtual machines, storage accounts, virtual networks, and identity and access management.• Implemented Azure Security Center policies to ensure compliance and detect security threats.• Configured and monitored Defender and Sentinel services to provide endpoint protection and security incident detection and response.• Managed backup and recovery operations to ensure business continuity in case of disaster or data loss.• Managed and maintained Windows servers, including patch management, backups, and performance optimization.• Configured and maintained Active Directory, DNS, DHCP, and other core services to ensure optimal performance and reliability.• Conducted regular system updates and upgrades to keep systems current and secure.• Administered and maintained network infrastructure comprising switches, routers, firewalls, and load balancers, ensuring high availability, scalability, and security.• Configured and managed VPN tunnels and VLANs to enable remote access and segmentation of network traffic.• Provided technical support to end-users, including troubleshooting hardware and software issues and providing training and guidance on IT best practices. Show less
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Information Technology Help Desk Technician
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Oct 2019 - Nov 2021
• Monitored the ticketing portal for new support requests and ensured that all incoming tickets were appropriately categorized and prioritized. • Provided technical support to end-users, including hardware and software troubleshooting and repair via phone, email, and remote access tools. • Troubleshoot and resolved hardware and software issues for both Windows and Mac OS.• Installed and configured software and hardware for new employees.• Assisted with maintaining company network and security policies• Assisted with backup and disaster recovery solutions.• Conducted regular security audits and implemented security measures to protect company data.• Assisted with Active Directory and Group Policy management.• Conducted training sessions for new employees on company hardware and software. Show less
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Ontario Place
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Canada
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Entertainment Providers
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1 - 100 Employee
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Customer Service Clerk
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Apr 2019 - Apr 2020
• Patio hostess: Addressed requests from guests by taking reservations, resetting tables, running food and adjusting music to the guests’ desired taste • Worked on different sites like the Theater, Vista eatery and Fork in the Road and collaborated with other team members to ensure customer satisfaction was met at each site. This enhanced multi-tasking and teamwork skills as it required carrying out multiple tasks in quick succession • Patio hostess: Addressed requests from guests by taking reservations, resetting tables, running food and adjusting music to the guests’ desired taste • Worked on different sites like the Theater, Vista eatery and Fork in the Road and collaborated with other team members to ensure customer satisfaction was met at each site. This enhanced multi-tasking and teamwork skills as it required carrying out multiple tasks in quick succession
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Seneca Polytechnic
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Canada
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Higher Education
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700 & Above Employee
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Information Technology Help Desk
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Jan 2019 - Apr 2019
• Helped users to install, repair and configure computer peripherals through in-person, phone and email for assisting with connecting issues, logging with websites and other technical issues • Utilized communication skills to help users with remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance in regular user terms • Prepared equipment for student and employee use, performed or ensured proper installation of services, operating systems or appropriate software • Performed maintenance and testing of network servers and Wi-Fi support Show less
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Education
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2017 - 2019
Seneca College
Diploma, Computer Networking and Technical Support
Community
