Experience

Lafayette Federal Credit Union
• United States
• Banking
• 1 - 100 Employee
• Member Engagement Specialist

  • Feb 2022 - Present


Bank-Fund Staff Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Communications Specialist

  • May 2021 - Feb 2022

  • Assist members call promptly to avoid on-hold wait times. • Ensure member’s inquiries, concerns are resolved swiftly at first point of contact. • Apply highly effective problem-solving skills while properly engaging and presenting solutions to customer. • Assist members by listening closely, finding solutions to problems, and making recommendations based on extensive knowledge on company’s policies and procedure. • Evaluate members information to explore issues, develop potential solutions and maintain high quality service. • Comfortable working in a high pressure, target driven and fast paced environment. • Escalate member contacts as necessary. • Confidently answer members through multiple channels i.e., phone, email, and secure messages, wire, loans etc. • Working collaboratively with team leaders to enhance communication to achieve team goals • Demonstrate strong personal communication, influencing and facilitation skills. Show less



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Senior Customer Service Representative

  • Dec 2018 - Apr 2021

  • Overseeing branch operations through a monthly operations checklist to ensure our branch meets corporate expectations as well as adhering to federal regulations. • Supervise teller-line continuously, improve performance and maximize sales opportunities. • Stablishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions • Managed vault and conducted monthly audits. • Promoted the bank’s products and services by consistently cross-selling at every opportunity. • Managed schedule for people and ensured there was always adequate coverage when needed. • Typed documents such as emails, excel sheets and reports for management. Show less



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Universal Banker

  • Nov 2016 - Dec 2018

  • Help clients get connected to various services including checking/saving account, credit card, loans & certification of deposits. • Perform a leadership role in the absence of the supervisor and maintained that the bank operates normally. • Adhered to strict safe deposit box operations and guidelines. • Balance (ATM) totaling more than $100,000. • Process more than 25 customer transaction per hour with extreme attention to detail. • Ensured customer satisfaction with patience, open-mindedness and a positive attitude. Show less