Experience

Nexus Wise

• Malaysia
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Manager

  • Mar 2013 - Present

  1. Purchase local and oversea stock. Issue Purchase order and send to suppliers. Follow up2. Follow up delivery schedules, shipments, lead time and outstanding purchase order.3. Follow up payment for supplier. Work closely with account personnel.4. Obtain required document from supplier such as Product Specification, Material Safety Data Sheet (MSDS), Certificate of Analysis (COA), Health Certificate, Certificate of Origin (COO). For our side, obtain from local authorities5. Do stock planning. Monitor stock. Ensure stock are always in sufficient level.6. Support sales team in documentation inquiry and customer order monitoring7. Monitor logistic and warehouse activity8. Ensure smooth operation process 9. Handle customer with care and meet customer requirements.10. Prepare/Issue quotation to customers. 11. Process sales order (acknowledge, order screening, key in into system12. Issue Purchase Requisition to Purchaser for no stock items.13. Prepare documents for goods delivery (Delivery Order, Invoice, Shipping Mark, Label)14. Cooperate with all service provider (transporter, 3PL, forwarding agents, government regulatory or local authorities)15. For export-prepare shipping documents; Invoice, packing list, Bill of lading, shipping marks,16. Attend to customer’s inquiries through phone and emails17. Follow up customer’s payment and collection18. Deal directly with customer either by email, telephone, electronically or face to face. 19. Respond promptly to customer inquiries.20. Handle customer complaint and develop good relationship with customers.21. Prepare related reports & Do proper filing



SIHI Pumps

• Machinery Manufacturing
• 1 - 100 Employee

• Sales Support Executive (Senior Executive)

  • Apr 2010 - Mar 2013

  1) Process customer order; key in into SAP system. Ensure stock available and deliver on time.– spare part/pumps/service/repair pumps 2) send pumps and its parts to be assembled (pumps/system)3) Purchase local and oversea spare parts. Import pumps from intercompany (Germany and Columbia)4) Support sales team for any ad-hoc task



Qi Services

• Administrator (Fresh/Entry Level)

  • Mar 2008 - Mar 2010

  1) Process customer orders, key in into system, prepare delivery, issue bill/invoice to customers2) Collect and follow up customer’s payment3) Send statement of account to all customer every month4) Send technician for machine repair and service5) Ensure stock in sufficient level. Issue PO to suppliers