Experience

ICANN

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Project Manager

  • Sep 2023 - Present



Denali Advanced Integration

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Senior Project Coordinator/Associate Program Manager

  • May 2022 - Aug 2023

  • Skilled in using Smartsheet, Salesforce, and Microsoft Office, along with related software.• Managed multiple projects with global teams, overseeing end-to-end order management for on-time shipping and delivery.• Assisted in client onboarding, creating tailored documentation for specific project needs.• Acted as the main point of contact and escalation point for all parties, staying informed on developments and driving success to meet project milestones.• Maintained clear communication through emails, calls, and meetings, adapting messages for different audiences.• Created comprehensive project documentation, plans, and reports across various customer verticals.• Ensured project quality, timely completion, and efficient resource allocation while managing risks.• Coordinated product availability, balancing supply and demand through collaboration and inventory management.• Developed mitigation plans, setting objectives, timelines, and risk management strategies.• Led project teams, assigning tasks, guiding cross-functional team members, and promoting effective collaboration.• Evaluated program effectiveness, and making changes for continuous improvement, reporting outcomes to senior leadership.• Used company resources to find solutions, analyzing data and processes, and escalating product feedback.• Monitored post-launch phases, troubleshooting issues and ensuring smooth operations.• Fostered strategic relationships with vendors and partners. Show less

• Project Coordinator

  • Feb 2022 - May 2022

  • Main liaison between cross-functional teams, vendors, and clients, ensuring timely project communication and completion.• Assist in the planning and execution of program initiatives under the guidance of senior management.• Thrives under pressure, both independently and within a diverse team of professionals.• Collaborated with the Program Manager to manage resources, mitigate risks, and execute project tasks for successful outcomes.• Supported all project aspects including planning, vendor relations, resources, changes, and risks to align with strategic objectives.• Organized meetings, fostering clear communication among team members, stakeholders, and vendors, transcribing meticulous meeting minutes.• Adapts effectively to dynamic fulfillment environments and evolving supply chain statuses.• Identifies opportunities for increased agility and process improvement to meet future needs.• Worked closely with clients to define project requirements, scope, and objectives, ensuring ongoing customer satisfaction.• Built strong client relationships, providing prompt and courteous service to meet the established SLAs. Show less

• Logistics Coordinator & Analyst Lead

  • Jan 2021 - Feb 2022

  • Tracked and reported supply chain performance indicators, promptly addressing any issues and escalating constraints.• Strategically planned and monitored product shipments per customer requirements and incoterms.• Identified and resolved obstacles to ensure successful deliveries.• Contributed industry expertise to daily issue resolution and problem-solving.• Generated accurate reports for upper management, offering valuable insights into logistics trends.• Oversaw delivery activities, managed team performance, and served as escalation point for service and project issues.• Collaborated across teams and with customers/vendors for successful logistics execution.• Built trust-based relationships with customers, vendors, and cross-functional teams for smooth operations.• Maintained effective communication via phone, email, and meetings to keep all parties informed.• Led internal audits to ensure team compliance with work processes.• Assisted in the management of a global team of Logistics Coordinators & Analysts, including performance evaluation and training.• Developed training materials and conducted effective training to successfully onboard new team members, for seamless integration into the logistics department.• Defined performance metrics and implemented improvements.• Proactively solved problems and removed obstacles for internal and external partners. Show less

• Logistics Coordinator & Analyst

  • Jun 2020 - Jan 2021

  • Diagnosing, assessing, and resolving problems or issues to ensure seamless operations.• Analyzing and interpreting data, with the Logistics Managers and other stakeholders in the organization, and providing information to aid cost effective, efficient, timely and high-quality logistics solutions.• Submit requests for inbound/outbound shipments & follows up with relevant teams for invoices, packing slips, BOLs, and other shipment documentation as needed.• Ensure drivers upload Proof of Delivery (PODs) and other essential paperwork after completing load delivery.• Implements logistics discipline, including the gathering and analysis of information on complex product plans and project objectives, providing tracking and status reports.• Prepare detail-oriented briefs, reports, and presentations for Program Managers to assess issues and develop resolutions to meet project/program goals and objectives.• Manage receipt of goods and delivery to end-users resolving any receiving & shipping issues to ensure obligations and customer requirements are met.• Collaborate & communicate cross-functionally across the company & externally with customers, vendors, & carriers to successfully execute the logistics movements of all deployments.• Strengthen and develop partnerships with vendors by removing obstacles & maintaining effective communication to ensure deployment success.• Monitors and action key performance metrics, including on time delivery, inventories, shortages, & supplier performance by continuously tracking and evaluating warehouse & vendor inventory; reviewing, planning & coordinating on-time delivery of purchase orders.• Collaborating to improve the overall supply chain performance looking for any possible innovations to the process, troubleshooting any issues that arise, & working closely with cross functional teams to forecast and plan assigned commodities at the SKU level Show less