Experience

New Leaf Service Contracts, Inc.
• United States
• Consumer Services
• 1 - 100 Employee
• Customer Service Specialist

  • Jun 2021 - Present


1st Convenience Bank

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Mananger

  • Oct 2019 - Jun 2021

  • Answer inbound calls from customers • Handle customer inquires and processes customer transactions while navigating multiple system screens • Troubleshoot customer issues with confidence reassuring their needs and goals will be met • Documenting the account such as; account file maintenance, contract copies, statement copies,automatic loan payment information • Resolved customer escalated issues by coworkers • Communicate with multiple departments via email • Oversee team members to verify it is in company guideline compliance/quality. • Train new team members on all programs and systems Show less



Patterson Crystal Motors

• Business Development Center Representative

  • Oct 2015 - Oct 2019

  • Assist in overseeing the service department schedules by using company provided software to set appointments • Answering incoming phone calls and online inquiries. • Logging customer details and comments in the system. • Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.• Sending daily emails to customers with updates, promotions, satisfaction reassurance. • Maintain inventory of loaner cars to lease out to customers. • Assist in overseeing the service department schedules by using company provided software to set appointments • Answering incoming phone calls and online inquiries. • Logging customer details and comments in the system. • Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.• Sending daily emails to customers with updates, promotions, satisfaction reassurance. • Maintain inventory of loaner cars to lease out to customers.