Experience

Playground

• Technology, Information and Internet
• 1 - 100 Employee

• Director of Product Management

  • May 2022 - Present



Bitspawn Protocol

• Director of Product / Gaming Operations

  • May 2021 - Jul 2022

  - Lead the Product Management practice- Managing the product line life cycle from strategic planning to tactical activities - Specifying market requirements for current and future products by conducting market research using multiple channels supported by on-going calls/visits to customers & users - Prepare, maintain, and evangelize product roadmap from long-term & short-term releases- Developing and implementing a company wide go-to-market plan, and overseeing interdepartmental activities to execute plans- Develop robust processes with vendors & contractors to meet high standards for integrity and operational excellence - Manage day-to-day competitive operations and governance of the gaming platform - Manage vendors and third party contractors in charge of managing the technical infrastructure of Bitspawn and changes to tournament environments (including new implementations, security issues, maintenance and outage handling)



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Product Manager, Omni Channel

  • Jan 2018 - May 2021

  Collaborate within the Consumer teams to ensure that the plans align to the sales/service/support strategy, plans and product roadmaps, to determine priority and sequence of product delivery. Collaborate with multiple stakeholders to define the overall experience and ensure that all digital components deliver a seamless and simple experience across all channels Elaborate and evolve strategic frameworks that will enable Rogers to leverage all digital products/components to be reused across multiple channelsImplement and leverage metrics to determine the performance of the digital experiencesDefine quality standards for requirement gathering for waterfall projects: Use cases, functional requirements, non-functional requirements, etcDefine operation model for teams working in Agile and hybrid methodologiesRationalize a complex roadmap into multiple digital platform backlogsContinuously improve delivery process to maximize ROIEvangelize the Digital vision

• Product Owner

  • Oct 2016 - Jan 2018

  Lead projects to centralize digital capabilities across all channels • Facilitate meetings between stakeholders to achieve consensus • Work on initiatives to increase customers' satisfaction (NPS) • Intake & manage requests for BAU changes from various cross-functional • Track and measure efficiency & delivery of all initiatives (impact on business and customer satisfaction) against established targets • Analyze call driver reports and customer • Identify potential roadblocks and proactive determination of solutions to be implemented

• Digital Analyst

  • Jul 2015 - Oct 2016

  Contribute to projects to centralize digital capabilities across all channels • Participate in meetings between stakeholders to achieve consensus • Work on initiatives to increase customers' satisfaction (NPS) • Intake & manage requests for BAU changes from various cross-functional teams • Responsible for outlining the self-serve capabilities required • Track and measure efficiency & delivery of all initiatives (impact on business and customer satisfaction) against established targets • Analyze call driver reports and customer feedback • Accountable for his/her initiatives and the associated results • Identify potential roadblocks and proactive determination of solutions to be implemented

• Help Desk Analyst

  • Jan 2015 - Jul 2015

  Tier 2 Support in Reporting and Coaching to better protect company revenue.- Conference with other sites to resolve and improve frontline agents productivity.- Evolve tools and guidelines to further assist all sites.- Monitor trends to escalate implementations to shrink the knowledge gap.



Dream Big Beyond the Blackboard

• Director of Business Development

  • May 2012 - May 2015

  Taught financial literacy to elementary and high school students about cold calling sales. Successfully created a cold calling manual start up plan, on how to go about door-to-door sales in small neighbourhoods. Helped create the budgeting scheme, organized meeting dates and executed networking tasks to meet company needs. Directed and lectured a marketing team of 3-4 cold calling students. Supervised creation of marketing strategies/plans and made sure targeted goals were obtained in created timeframes.